Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Is there a way to remove the "[Jira]" prefix from the subject line from our e-mails? We are a paid subscriber.
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Hi community! is it possible to add a issue roadmap (like product Roadmap of Jira Software) in Jira Service Management? It is great to have a release planning of new functionalities f...
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We have a form that is attached to our tickets which contains an electronic signature. The e-sig is disappearing when we view the form from the ticket, even though there was an e-sig when it wa...
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If I try to search for a ticket by reporter name in the main search box it usually doesn't find anything. I created a filter to search by name but that is a few extra steps that I don't want to take....
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I have a custom Insight field ("Watch list") linked to a "Person" object field which can store multiple person objects by Name. I created an Automation to copy that data to the Request Particip...
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Hi all! I'm using the Salesforce & Jira Connector and stumbled on a few problems, I'll describe the situation the best I can and I hope you guys can help me. :) Basically what happens is th...
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SCIM/SSO All members directory group/ To use for JSM customer Role. I am wanting to know if any other Admins have used the all members provision group when using SCIM and SSO Atlassian Acces...
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Hello, I have a scenario where changing status of one issue triggers creation and linking of a second issue. The problem is when the second issue changes status I would like to send a notification t...
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hello Jira community! seeking help on two things regarding formatting within a Jira form 1) adjusting the size of text boxes within the form 2) setting a rule in form responses that i...
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Hi there, I faced a problem with email changing in my account. I change it in "Atlassian Account settings". Received all the necessary notifications via Outlook and did everything that was req...
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I am trying to use the Automation to send an email notification when a value changes for an object. Specifically when an asset is transferred to another location. Looking at the IQL documentat...
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Hi, I have set up a helpdesk and an associated service project. I am using a security scheme because the board contains sensitive data of the customers. Now, however, employees no longer h...
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Hi How can we assign request type in create issue api... In knowledge base its not shown or I couldn't spot it.... https://developer.atlassian.com/cloud/jira/platform/rest/...
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Hey there I tried to connect my email account to jira service desk (gmail works, microsoft email doesn't). I followed all the steps in the manual but connecting my microsoft email addr...
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Hi, I would like to stop my customers from being able to comment on "Resolved" tickets and send a message that say something like "The ticket is closed, raise a new one" I have extensively research...
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Cannot connect to Jira REST API with SOAP UI and OAuth 2.0. I get token from Jira and coded to base 64: usermail:token_from_jira Whan I configure de authentication request with this token ...
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Hi, How can I change the default language of the 'Activate your account'-email that members receive when setting up an account? The default language of the project in question is set to Norwegian. ...
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I have a transition triggered rule which has been working for over a few months over time. The rule was not working from the 7 Dec. (after the last Atlassian Incident https://jira-service-management....
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Hi I have an similar issue to https://community.atlassian.com/t5/Jira-Service-Management/Automation-Customfield-exactly-matches-regular-expression/qaq-p/1827350 My Customfield is a select-list...
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is there any documentation available to configure reports in JSM
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I have a team managed project and I need each issue to be commented on when it is transitioned to done. I'm using default workflow.
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Our engineering team members all have Jira licenses for code development. We have a small support team who have Jira Service Management licenses for customer support. Is it possible for our support ...
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I am using Automation to send emails which include specific fields from customer Requests. When attempting to add the Insight custom field, the only value returned is the Insight Key. I would like it...
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We have created three Portal Groups. Some Requests appear in more than 1 Group. We want to add a Portal Group field to the Agent view, but I couldn't find a field for that. Adding the Portal Gr...
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We are looking for the Checkout for the 'Checkout - Procurement & Asset Manager" app. The idea is to incorporate s it possible checkout with the standard IT-service items like incident, Serv...
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Atlassian Community Events
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| 30 | |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |