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Jira Service Management
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How to remove major incidents section from JSM project? Every service desk project we create there is „ major incidents” section which shows ale Opsgenie incidents ongoing. How to remove the visobili...
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Hello Team Im working on setting up a automation that will alert my team....in MS teams that the SLA clock has started (because it came out a pause clock state) and indecates how much time is left o...
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Hi We are a small in-house IT staff team. We are thinking about using Insight for better control of our IT hardware like computers and such. I recently tried Insight in Jira, but there is a potentia...
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So, I have two teams in separate geo locations working on tickets in a single project. I have a Time To Resolution SLA set up largely like: JQL : IssueType = INC and ResponsibleTeam = APAC and Prio...
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I'm currently looking for a way to track automation history through Jira. As we will heavily depend on Automation rules, Scriptrunner & Workflow post functions (and possibly some minor oth...
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Free plan - Confirm unlimited customers and possibility to set default customer language and passwor
Hi all, I have three questions : Can you confirm that in Jira Service Management Free Plan there is the possibility to manage unlimited customers ? When adding customers , is there also t...
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Instead of sending the standard email by creation of a ticket I have made an automation rule. How can a add the link to the ticket in the email made by automation
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Hey Please tell me what to do if we want to add additional fields for user account information? We want to ask the user for this information when registering users in Jira Desk and Jira Core ...
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'Open' tickets on Service Request UI Request list view is showing 'DONE' & 'DROPPED' which is incorrect. These should show in the 'Closed' tickets. Has anyone got a solution for t...
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I just created a custom field and added it to all issue types. The custom field is a single line text for a customer reference number. (alpha numeric less than characters). In order to find th...
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Customers are coming up against this "No Access" message when attempting to view Requests they have raised that have been set to a Status of Resolved. I am an Administrator/Service Desk Team...
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Hi all. Is it possible to send the Customer Satisfaction survey to "Requested Participants"? Your assistance will be highly appreciated
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Hi Jira Gurus, I was testing the SSO SAML in my data center Jira Service Management, once I finished configuration I disabled the default basic authentication. During test, there is something wrong ...
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It seems the articles in our service management portal are not indexed and searchable on Google. Our service portal is public and login free. For example we have this article about setting G...
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Hello, I'm an organization admin in Atlassian, and I want to assign myself permissions to Jira Service Management but I'm getting this screen: I tried assigning the permission to another org ad...
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Here's part of the email template: <div class="jsd-reply-marker-hint"> Reply above this line. </div> <div class="jsd-message-content"> ${message.content} </div> ${issue...
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Is there is a native method for logging and/or alerting when elevated permissions/roles are assigned to a user in Jira, JSM, Confluence. If built-in functionality does not exist, what options or 3rd ...
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Trying to setup an automation rule to send an email when the reporter's email matches a certain mail server. For instance, senders with only "@gmail.com" will receive the auto-response email.
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Hi, I am setting up an automation using the Web Request action and I keep getting the below error message: Send web request Web request was sent, but timed out after 30 seconds on the remot...
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Great day to everyone. My SLA is set, but as we change statuses, the SLA is changing to the wrong value. As the screenshot below while I was in the status "Planejamento" and priority "Baixo" is sh...
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Hello I am a newbie, I created 5 different queues in the portal, now I am trying to create also 5 different queues in the back office to manage the requests from the portal, mirroring the portal set...
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Hello AC, I am working on an automation rule that sends an alert to the ticket assignee to remind the assignee to update the customer/reporter/user. The reason for this is because assignees fo...
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Hello, I am trying to reach this screen in JIRA CLoud to update my Page Size but I can't find it. To be clear, I am trying to do this at the user level, not system wide. It is doable on...
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Hi, we have a multilingual website, and we want to choose the language that the widget shows up in. Is it even possible to tell the widget to come up in a different language, such as French? I see t...
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Hi all, I'm trying to build a trigger that reacts to a certain comment and then loops through all issues linked with "blocked by". So far no problem. However, I would then add a comment (or edit t...
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
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| June 20, 2025 12:16 PM PDT |