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Jira Service Management
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Hi, We would like to automatically fill and increment an insight attribute at creation of the object. Is this possible with Scriptrunner? Thank you in advance.
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Hi, We can see an issue regarding feedback requests. To double check i have created 3 test tickets just now in different categories and closed them down. I have received 2 emails with confirmation...
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We have upgraded our Jira Core from 8.7 to 8.19. Afterwards, Jira Service Desk would not retrieve emails anymore. When heading to the email requests for the project, we saw that we weren't abl...
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Hi Team, Can you please advise – is that possible to integrate telephony into JIRA Service Management? The purpose is to receive phone calls from our customers and save these calls (and also automa...
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We have a free Jira Software license to enable kanban boards in JSM. As an admin/owner of the board I am able to see it and access it via the left side menu in JSM. Other users who have a JSM and Jir...
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Hello, I have a problem with my customer notifications. Above the line at Reply above this line, the following is displayed for me: "@context":"http://schema.org","type":"EmailMessage","descriptio...
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Hi My requirement 1. Need to run a scheduled automation rule but it is must that we need a jql to trigger it. 2. But on some condition I need to clone some new issue which is not in above jql resu...
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Organization - XL User "Batman" is added in XL organization XL organization is in Project 1 I have several tickets in Project 1 where I added the organization XL so that he can only see the ticke...
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Time tracking feature is enabled on our Service Management project and we would like to display the Time tracking field like Original Estimates and Remaining time along with the bar graph on the Cust...
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Hello to everybody? Can anyone tell me where to find option in Jira Service Management to translate headline in support portal that is now default " What can we help you with" and i want that in my l...
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I am editing the customer notifications when the Public Comments is added. In the "to" field I can only select customer involved or reporter. Is there a way to add an organization to the "to" f...
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Hi, I'm running into the exact issue here. Our Jira account was migrated Cloud to Cloud a while back, and I couldn't turn on the email request for any of the JSM project. Is there a support channel...
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I am doing a bulk import into a project from a CSV file with over 400 entries. It's relatively simple with only 6 total fields per entry. What I would like to do is match the value of the...
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Hi, Anyone who knows how to remove users in bulk? Thanks!
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Hi! Currently using Service Management Cloud. We created an organization and added about 1k customers. It looks as tho the display is limited to 250 customers/organization only. Any records far bey...
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Hi community, I am an HR responsible and we have just implemented Jira as an internal ticket system. Currently, when a colleague sends us an email, it creates a ticket in Jira. Sometime...
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Is there a way to great a filter per Portal Group? i have request type and i have grouped them now i want to pull a filter per Portal group, do you know if it is possible? Kind ...
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How to restrict to view / access a Customers for Other Customer Service project in JiraServicePortal
Currently Our Service Desk portal is having 3 Customer Service Desk Projects and all customers are able to access the other customer Service Desk Project. How to restrict to view / access a Cust...
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Objective is to display all customer support tickets (All Status) raised by any representative of a Customer Organization in any Customer Representative login. As per Jira Community article: ht...
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Hi, I need to identify the origin of the service performed in JSM. Ex: E-mail Channel, Chat, Telephone... What do you advise me to be the best thing to do? Would it be better to use the request ty...
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Have a customer that was added in one project through an invitation within an organization. All was fine, they somehow forgot their password, tried to change it then encountered numerous issues with ...
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Hi, I am trying to change a request-type during an issue-type change automatically (basically what is wanted here: https://jira.atlassian.com/browse/JSDCLOUD-1835/). My approach is automation-...
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...he Business ones) Products: these are the building blocks of a service. I tend to think more in terms of physical assets (al be it virtual or truely physical) Service Portfolio: well no clue h...
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Hi, a few months ago I used the Insight REST API version 1.0 available at https://documentation.mindville.com but now these links don't work :( how can I find that documentation?
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Hi All, I may have missed something simple here, but i have a question around request participants. Is there a way to make sure that when requests are emailed through to our Service Desk, everyone ...
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