Jira Service Management

We have created three Portal Groups. Some Requests appear in more than 1 Group. We want to add a Portal Group field to the Agent view, but I couldn't find a field for that. Adding the Portal Gr...

• cloud
• jira-service-management
• jira-service-management-cloud

We are looking for the Checkout for the 'Checkout - Procurement & Asset Manager" app. The idea is to incorporate s it possible checkout with the standard IT-service items like incident, Serv...

• cloud
• jira-service-management
• jira-service-management-cloud

Added a contact as Customers in a project on Jira service management. The person added as Customers has been granted Browse and Assignable User permissions on a project in Jira Software. This person ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, the documentation states that "Jira Service Management and Jira Software can be added to the same cloud site for optimal integration benefits.". Unfortunately I have a si...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software-cloud

When a customer logs in, redirection brings him to: mysite.com/plugins/servlet/theme/portals/category/6 . I would like to redirect customers directly to URL: mysite.com/plugins/servlet/theme/portal/...

• jira-service-management
• jira-service-management-server
• server

Hello Folks,   I created 5 queues and i want to assign tickect by queue ,  i looked this post but i cannot get it work    https://support.atlassian.com/jira-service-management...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   maybe someone can tell me why after import of csv file my data locator shows as one subject (screenshot 1), but not separated as it should be (screenshot 2). Any idea how it should be i...

• insight
• jira-service-management

Insight AWS Integration is not available for cloud when will be available?   many thanks

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, Is it possible to have a different key for SubTask?   Our prblem is Project key and subtask key are being used in the same sequence... for e.g. Pr-1, Pr-2 and so on for issues under a pr...

• cloud
• jira-service-management
• jira-service-management-cloud

• cloud
• jira-service-management
• jira-service-management-cloud

We migrated from Jira Servie Desk (Server) to Jira Service Management (Cloud). Alls Issues and Customers were migrated (with the migration app) If a customer tries to sign on on the new site, he is...

• cloud
• jira-service-management
• jira-service-management-cloud
• migration

not able to GET ticktes using API call

• cloud
• jira-service-management
• jira-service-management-cloud

Hi we have a custom-field containing several domains: CompanyDomains lets assume they are named like; "domainA - websiteX"; domainB - websiteY"; "domainC - websiteZ"   I want to exclude all...

• cloud
• jira-service-management
• jira-service-management-cloud
• jql

Hello, even if we have the scope right set for the user via the API write: servicedesk-request manage: jira-configuration read: servicedesk-request read: jira-work read: jira-configuration we ar...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I am currently in the process of rolling out the service desk. I have linked the confluence space, made it public, set the permissions for article suggestions but for the life of me I...

• cloud
• jira-service-management
• jira-service-management-cloud

インシデント管理のエージェントビューにおいて、エージェントビューのレイアウト設定画面に設置したいくつかのフィールドが実際のエージェントビューで確認できない状態になっています。 こちら、理由など分かりましたらご教示していただければ幸いです。 以下に、ご参考までに「Location」フィールドが見つからなかった際の画像を添付致します。 1)エージェントビューのレイアウト設定画面 「Loc...

• cloud
• jira-service-management
• jira-service-management-cloud
• language-ja

Is there a way to update the email template for the notifications sent to agents? Since we use different queues for our customers we'd like to add the Organizations value to the subject line so the a...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a new agent, who isn't getting email notifications when a new ticket is created. I searched the documentation and verified the settings and it seems like they should be getting emails, but sti...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to force a resolution comment when a ticket is resolved. I have watched numerous videos, but I don't see how to do it. Can I buy a vowel? Vickistan

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

  What a year it's been for Jira Service Management. On the heels of the Gartner Magic Quadrant in September, we are pleased to share that Forrester named Atlassian a Leader in their latest ...

• cloud
• itsm
• jira-service-management
• jira-service-management-cloud

We want to identify the issues that "Urgency" field has changed. We couldn't do this with JQL. Using the "Field Value Changed" trigger with Jira Automation, we can report when the Urgency field chan...

• history
• jira-cloud
• jira-service-management-cloud
• search

How to export a report of active users for specific date?

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   I am looking for the information regarding the GDPR as a PM. I found the information in the below link regarding the GDPR in JIRA which got my attention https://confluence.atlassian....

• cloud
• jira-service-management
• jira-service-management-cloud

We want to disable public signup as it creates a lot on new internal accounts in our system. We would prefer to only deal with registered users. What then happens to email from new users? Are the...

• customer
• jira-service-management
• jira-service-management-server
• server

So we have two clients and each of them is managed by the same person.  I have added said person to both organizations within Jira.  When it now comes to this person making a ticket o...

• cloud
• customer
• jira-service-management
• jira-service-management-cloud
• organization