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Jira Service Management
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Hi all. Is it possible to send the Customer Satisfaction survey to "Requested Participants"? Your assistance will be highly appreciated
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Hi Jira Gurus, I was testing the SSO SAML in my data center Jira Service Management, once I finished configuration I disabled the default basic authentication. During test, there is something wrong ...
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It seems the articles in our service management portal are not indexed and searchable on Google. Our service portal is public and login free. For example we have this article about setting G...
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Hello, I'm an organization admin in Atlassian, and I want to assign myself permissions to Jira Service Management but I'm getting this screen: I tried assigning the permission to another org ad...
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Here's part of the email template: <div class="jsd-reply-marker-hint"> Reply above this line. </div> <div class="jsd-message-content"> ${message.content} </div> ${issue...
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Is there is a native method for logging and/or alerting when elevated permissions/roles are assigned to a user in Jira, JSM, Confluence. If built-in functionality does not exist, what options or 3rd ...
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Trying to setup an automation rule to send an email when the reporter's email matches a certain mail server. For instance, senders with only "@gmail.com" will receive the auto-response email.
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Hi, I am setting up an automation using the Web Request action and I keep getting the below error message: Send web request Web request was sent, but timed out after 30 seconds on the remot...
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Great day to everyone. My SLA is set, but as we change statuses, the SLA is changing to the wrong value. As the screenshot below while I was in the status "Planejamento" and priority "Baixo" is sh...
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Hello I am a newbie, I created 5 different queues in the portal, now I am trying to create also 5 different queues in the back office to manage the requests from the portal, mirroring the portal set...
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Hello AC, I am working on an automation rule that sends an alert to the ticket assignee to remind the assignee to update the customer/reporter/user. The reason for this is because assignees fo...
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Hello, I am trying to reach this screen in JIRA CLoud to update my Page Size but I can't find it. To be clear, I am trying to do this at the user level, not system wide. It is doable on...
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Hi, we have a multilingual website, and we want to choose the language that the widget shows up in. Is it even possible to tell the widget to come up in a different language, such as French? I see t...
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Hi all, I'm trying to build a trigger that reacts to a certain comment and then loops through all issues linked with "blocked by". So far no problem. However, I would then add a comment (or edit t...
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I would like a set bit of text to appear in a Service Request Field but can also be added to. i.e. Ask questions in the description which can be answers by user raising the ticket is this p...
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Ciao, abbiamo abilitato al cliente 3 tipologie di richieste: Bug Support Nuova funzione Il cliente ha aperto dal portale un nuovo jira compilandolo in tutte le sue parti, ma l'ha aperto come supp...
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It says on this site; https://confluence.atlassian.com/servicemanagementserver/adding-request-participants-939926441.html Customers in an organization can share requests when they...
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Is there any feature currently available or on the roadmap that would allow customers to request access to a given portal? We currently have our help center configured to allow anyone to create an ac...
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Hello, I want to conditionally hide a web item in the location “jira.project.sidebar.navigation” for a JSM project when it is not included in my site. I use the condition { "condition": "a...
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Hi everyone, I hope you are all well. I'm having a problem in Jira that when I export to excel it comes 3 hours late as you can see in the screenshots, and the request is correct, but when exporting...
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Hello, I'd like to ask if it is possible to add after each comment that is added as my response to customer's support ticket a button that would ask 'Was it helpful?' and that way I could get a quick...
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Dear Atlassian-Community, when having a look at the overview of the organisations, there are specific filters laying behind (in my case the filter is "reporter in organizationMembers(BREPARK) AND pr...
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I have an ObjectType called 'CustomerModule' that contains the following attributes: "Installed Product" Type: Object / Type Value: Another Object called "CustomerProduct" "Installed Mo...
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Hi Community!! I have one service desk project which we are using for Service Request and Incident Management. But our customers are not much technically strong, so we are thinking to use the Jira ...
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Are these limits still correct for Jira Service Management Cloud with Team-managed projects? We have received a message that we can't add more than 30 request types and need to add a few more. Are we...
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