Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
How to restrict to view / access a Customers for Other Customer Service project in JiraServicePortal
Currently Our Service Desk portal is having 3 Customer Service Desk Projects and all customers are able to access the other customer Service Desk Project. How to restrict to view / access a Cust...
-
Objective is to display all customer support tickets (All Status) raised by any representative of a Customer Organization in any Customer Representative login. As per Jira Community article: ht...
-
Hi, I need to identify the origin of the service performed in JSM. Ex: E-mail Channel, Chat, Telephone... What do you advise me to be the best thing to do? Would it be better to use the request ty...
-
Have a customer that was added in one project through an invitation within an organization. All was fine, they somehow forgot their password, tried to change it then encountered numerous issues with ...
-
Hi, I am trying to change a request-type during an issue-type change automatically (basically what is wanted here: https://jira.atlassian.com/browse/JSDCLOUD-1835/). My approach is automation-...
-
...he Business ones) Products: these are the building blocks of a service. I tend to think more in terms of physical assets (al be it virtual or truely physical) Service Portfolio: well no clue h...
-
Hi, a few months ago I used the Insight REST API version 1.0 available at https://documentation.mindville.com but now these links don't work :( how can I find that documentation?
-
Hi All, I may have missed something simple here, but i have a question around request participants. Is there a way to make sure that when requests are emailed through to our Service Desk, everyone ...
-
Hello! Jira does not send outgoing emails, notifications for the client. At the moment, emails are definitely not sent to the domains @ inbox.ru, @ ittobiz.com And there are many more such domains...
-
A user within our JSM (4.15.1 / 8.15.1) is customer in the project but agent as well. This user can be "browsed" (by another user) and mentioned in a comment, but doesn't receive a notification per ...
-
Hi, I've noticed strange behavior in issue events while developing SIL script, that change issue approvers (customfield_10100) Scenario 1. I change approver manually via EDIT issue button. Generic ...
-
When configuring the field of a requesttype, some irrelevant fields are showing. I did not configure any of these irrelevant fields in field/screen configuration. What determines which fields are sho...
-
How to update the status of JIRA service desk tickets from Open to In Progress (automatically)?
-
Hi Team, Need to check if JIRA CMDB can be integrated with AWS and JIRA Service management. Also, want to know can we get the overall Self Service dashboard in JIRA CMDB (for example - Need to check...
-
Hi Community, Created an automation to transition a Completed Incident to Work In Progress when a comment is added by the issue reporter. That works happily. What I've since come across is th...
-
Hi friends, I want create issues in Jira from meeting in calendar outlook. Do you know some plugin? Thanks
-
Hi, I have an Insight field that I want to use as filter on a queue. Adding the field simply gives me a "Run IQL Function" box - not sure what goes here.
-
How to remove major incidents section from JSM project? Every service desk project we create there is „ major incidents” section which shows ale Opsgenie incidents ongoing. How to remove the visobili...
-
Hello Team Im working on setting up a automation that will alert my team....in MS teams that the SLA clock has started (because it came out a pause clock state) and indecates how much time is left o...
-
Hi We are a small in-house IT staff team. We are thinking about using Insight for better control of our IT hardware like computers and such. I recently tried Insight in Jira, but there is a potentia...
-
So, I have two teams in separate geo locations working on tickets in a single project. I have a Time To Resolution SLA set up largely like: JQL : IssueType = INC and ResponsibleTeam = APAC and Prio...
-
I'm currently looking for a way to track automation history through Jira. As we will heavily depend on Automation rules, Scriptrunner & Workflow post functions (and possibly some minor oth...
-
Free plan - Confirm unlimited customers and possibility to set default customer language and passwor
Hi all, I have three questions : Can you confirm that in Jira Service Management Free Plan there is the possibility to manage unlimited customers ? When adding customers , is there also t...
-
Instead of sending the standard email by creation of a ticket I have made an automation rule. How can a add the link to the ticket in the email made by automation
-
Hey Please tell me what to do if we want to add additional fields for user account information? We want to ask the user for this information when registering users in Jira Desk and Jira Core ...
Atlassian Community Events
| User | Count |
|---|---|
| 40 | |
| 16 | |
| 9 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| yesterday | ||
| Tuesday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT |