Approval Buttons

[licensesoftware@hayat.com.tr]

Hi,

Jira Service Desk sends mail to Approvers without Approval Buttons. 

"Approval Required" is activated and Approval Buttons are added in the content.

When I test it with "Send me a test mail", buttons are visible. But in the actual mail which goes to approvers, they are not. 

I raised the question on the Community, below is the answer I got, tought i dont know if it is because we are using Server version or not, I dont see "security settings" anywhere inside the " approval required" page.

Can you help?

Thanks in advance.

The answer i got form the Community:

"Most likely, this is related to the security settings configured with the approval emails. Navigate to Project Settings in your JSM project. Then:

• navigate to customer notifications
• under notifications, click edit next to the approval required notifications
• review security settings at the top of the screen

To enable the buttons from email at all times, the second option should be selected: approvers can use buttons without being signed in."

[Steven Schouppe]

Hi,

In your "Approval required" notification, check if ${approval.buttons} is added to the content of the message.  This should trigger the approval buttons.

[Çağdaş Kalaç]

Were you able to resolve this? We have exactly the same issue.