Is it possible too embed a google sheet in the customer portal, where users submit tickets. So, instead of filling in the description they can fill out a formatted sheet?
There is not a way to embed a Google sheet in the customer portal. You can add a link to the sheet and ask them to fill it out in the portal description. If you are on Premium you can also use the new forms feature. I believe that Atlassian is slowly rolling this out so it is not available to everyone yet. https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/
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