Allow .eml Attachments

Hi,

we are using Jira Service Management.
A customer of us, tried to attach a .eml file to the ticket via email.

In the agent view we saw an error message in the comment, that .eml files are invalid.

Is it possible to allow this type of file.

1 answer

2 votes

Answer accepted

Is .eml file attached with no extension?

Fabio

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No, there is no attechment without extension.
The error message say, that this type of file invalid is.

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Please, raise a ticket to Atlassian support https://support.atlassian.com/contact/#/

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