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- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hi I have three instances two JSD and one Jira Software. I want the users in Jira Software to be given read only access to all the tickets in two projects in one of the service desks. &...
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Hello, when we create forms to support service management requests, many of the fields have set default values. These fields are defined as custom fields. But when the form is used in the...
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When a user of the portal, whose language is not the default language, request a password change when loging in, the response email is in the default language, not the user's language. Is there a ...
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We are having an issue with the scheduler piece of Jira that it's not displaying our 'Scheduled Issues". Another issue is that when a user goes to update the next trigger date on a ticket, it d...
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We have searched for similar posts however our problem still persists. Issue is: When a client send email to our jira service management instance (via default email configuration) attachments will ...
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Hola. Estoy intentando obtener un reporte que me pueda mostrar los ultimos comentarios de una incidencia. Ya sea en formato csv o excel. Gracias
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Hello community! Insight fields don't have correct view at the reports. They are showed like id but it isn't user friendly. We should use the workaround, but I think it's make the system a l...
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Estimados! Necesitaría saber si se puede configurar para que cuando se cargue un ticket con determinada opción en uno de los campos, me llegue un correo o me ponga como observador automáticamente....
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Hello Team...Im in the process of building an automation that will check to see how long a ticket has been a "waiting on customer" state (this state stops the SLA clock while we are waiting on a repl...
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Hello all! I have a single line text field on my ticket. Sometimes it will contain one "item", other times it might contain multiple separated by a comma (I can change how the data is separated if n...
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Hola, en versiones anteriores de Jira, sobre todo en las instalaciones en servidores propios, se podia eliminar la firma de los correos electronicos que llegaban al sistema para abrir un ticket, se p...
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Hello, we have 2 service desk projects and a zendesk app link. Both projects are in the 'allowed projects' part of zendesk configuration. Tickets can be created on both service desks projects from ze...
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We are planning to migrate / renew our internal IT service desk project and make more use of the latest JSM features. One thing we would like to use are affected services as there are quite some nic...
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Hello, ldelbecq@consoneo.com is used to be a ticket user. She created an admin user to be able to read Confluence contents with the same email address. The former user is not enabled anymore but w...
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Hello, We are using OKTA and Jira Service management but we are unable pull data(ex: users) from OKTA to Jira-insight. please don't say CSV import. please share your good suggestions and any...
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We have invited some employees of our company to our service desk to test everything before rolling jira out to all employees, but I have some problems with the user status. All users hace received ...
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I'm using a custom insight object on Jira issues. There is an issue with project id/name expression. I'm trying to filter Insight objects using the project name or project Id in Insifgt custom f...
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I am trying to find more in depth guides on how to use Insight to its full potential, the documents online are very generic and I am sure the way I use it could be improved, any help would be appreci...
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I want to add a link at the top of the customer portal. As you can see in the screenshot below. Does anyone know if this is possible in any way?
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Dear Sir, Can I add attach file field in new forms? Please help me. This is new forms. No default request form.
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Customers disappear after adding to project
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We are using Jira SM for our new IT helpdesk ticketing system. My question is how to my customers (end users) submit tickets if they do not have accounts? We have 50 licenses for agents. When I try t...
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When an agent is viewing a service request, how can we provide them the ability to update the date in the service request with such a changing urgency? Thank you
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Hello, we want to provide users' ability when they submit a service request using a form. The field attachment is not available as a related JIRA field on a form and can only be added at the re...
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We have many projects that share fix versions and releases. Is there no way to efficiently create these across projects?
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