Can´t Change Customer Email

[Christian Fiorilli]

Hey, 

one of pur customer has a new email adress and I would like to change this email adress.

But if I click on view profile, the answer is, that the profil doesn´t exit. 

How can  I change the Email ? 

Kind regards 

Christian 

[Tansu Akdeniz · Accepted solution]

Hi @Christian Fiorilli 

Welcome to the community.

In Cloud, you can't change e-mail address. But there is a workaround.

• https://confluence.atlassian.com/jirakb/how-to-change-jira-service-management-customer-email-address-1085190839.html

[Christian Fiorilli]

Thank you for the help

[Tansu Akdeniz]

You are welcome @Christian Fiorilli 

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Christian Fiorilli ,

welcome to the Atlassian community!

Are u on the cloud or on a server instance? Please take a look to the following article https://confluence.atlassian.com/jirakb/how-to-change-jira-service-management-customer-email-address-1085190839.html

Hope this helps,

Fabio

[Christian Fiorilli]

Thanks a lot 

[Fabio Racobaldo _Catworkx_]

you're welcome @Christian Fiorilli