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Jira Service Management
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Hi all, We are looking for a plug-in that will enable us the capability to clock in and clock out per Jira issue. The main goal is to have a monthly report for each employee and the time he/she spe...
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Hello, I faced with interesting situation. When i Closing a issue and write a comment during closing ticket this comment didn't appear in general comment the ticket. Is it possible to make the com...
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Hello Team, We have a few queries related to the Jira time stamp. Please help us with the below.. We would like to change the jira time stamp to 24 hours format instead of seeing AM/PM. Also we w...
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Hi, Jira Service Desk sends mail to Approvers without Approval Buttons. "Approval Required" is activated and Approval Buttons are added in the content. When I test it with "Send me a test ma...
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「フォーム」機能を使用し、設定から「ポータル ビューでフォームを表示」を選択して ポータル経由でフォームを入力、送信できるようにしておりますが、変更履歴の記録ができないか検討しております。 ※基盤管理者と基盤利用者がおり、基盤利用者がフォームに記入＋送信、基盤管理者がそれを確認して依頼対応を行うという役割です。 具体的にはサーバ構築の申請フォームとして申請したいのですが、 ...
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Hi, We have an issue type in our Jira configuration that doesn't export two specific custom fields that are definitely chosen by Customers when they are first submitted. This issue type is ...
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Please want to learn more about direction to edit format and to creating Continuous integration and Continuous delivery with Jira service management Cloud, really need help and support to participate...
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I want to create a schedule issue and to select the correct service unit we create following: 1. you choose the supportlevel. 2. you choose the faculty 3. you choose the service unit. The...
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hello, So in my automation rule Im using lookupissues for get all issues in last 1 week and 1 month for reports to send via mail. So i want the total sum of custom field (type number) from last...
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Hi, tell me pls, does anyone have experience in integrating JSM and amoCRM? Is it possible?
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Hi, I need execute a full re-index in my Jira instance to try resolve a problem, do I need to realize a backup before of full re-index? If yes, what I need make a backup? About the problem if someon...
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I have a number of automation rules to handle newly created tickets/issues. Are they running in any priority way, do they have rankings (like MS Outlook incoming email rules)? A couple more sub-que...
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...bsp; true approval.active &n...
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I have built one of the new JSM Forms and successfully added it below a request type on the JSM portal. I can see the form in preview and on the live portal, and when I submit test tickets every...
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Hi , We are using jira tool since few months and we very frequently get this error, where the automation rule fails i which we have mentioned the condition as when the monitor status is "UP" the tic...
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I want to download to excel all the issues including all the fields and custom fields the same way I do it in a Jira Software project but I do not have that option in Jira Service Management.
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I'm new to insight and I'm trying to figure out the best way to set up my objects. I have branches and cost centers. A branch can have multiple cost centers but a cost center can only have one branch...
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How can I see all of the customers added to my list? Currently, I can only see 5 pages worth and each page only has 50 customers. there are no paging options to show more per page and when I get to p...
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Is there a way I can create a dynamic filter that pulls up all requests ever submitted per customer?
Hello, I am looking to create a filter that will pull up all requests ever created per customer. When I go to my customer list, I see a hyperlink that takes me to the search page with an encoded str...
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I'm interested in how other companies are using Jira Software and Jira Service Management independently from each other or in collaboration ? As a company we heavily use Jira Service...
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Does anyone know if there is a way to calculate the MTTR and other calculations directly by Jira, we use Scriptrunner and I'm new to this platform. Any help would be appreciated.
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As I said I have been unable to add attachments to a form in ITSM. I have tried making sure that all the issue types have the attachment available but still no luck in finding it in the list of...
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I want to link the input data on the confluence page to the issue of jira software. Is there any best add-on tool or software?
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I have created Company managed project. I want to give access permission to portal groups department wisely. It mean HR department wants to access HR-SL Portal group. Accounts team wants to access A...
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Hi guys, I'm currently trying to make a little script to help me link issues between JSM projects. One part of my script is to get the correct batch of issues to link to my targeted issue. In orde...
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