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Jira Service Management
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Ideally we are looking to put together a report that shows how many tickets were marked to the status of Resolved/Closed between August 12th 2021-December 31st 2021. Then compare with a separate repo...
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Olá. Seria possível a restringir a visualização de anexos dos tickets? Por exemplo, apenas um determinado grupo de pessoas poderem visualizar os documentos anexados nos tickets?
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I would like to hide a portal icon on the central help page, so the client would only access it via the sent link.
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Hey all, Weird issue here that I'm sure is a simple fix... One of the projects in my instance is clearly set up wonky, because every time anyone closes or comments or changes status on an issue, Jir...
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We have noticed that in the JSM portal description field which is using the newish rich text editor when we enter \\Folder\subfolder it ends up being \\\\Folder\\subfolder. This ONLY happens ...
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[ { "name": "ABC", "keyId": "XYZ" } ] it got changed to \[ \{ "name": "ABC", "keyId": "XYZ" } ] extra / character is appended
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Quiero utilizar la base de conocimientos para compartirla con clientes externos de la empresa, y dichos clientes los tenemos en Argentina y en EEUU. Necesito que de acuerdo al idioma configurado en s...
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Bom dia! Devido a novas políticas de segurança da informação, temos alguns chamados que devem ser tratados desde a abertura até o fechamento, por um grupo exclusivo de pessoas, porém todas do mesmo ...
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Is there a way other than doing them manually in each project?
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Hi all, Hopefully its a super quick answer to this one. I've been working on cleaning up my Jira instance and noticed a few JIRA Service Desk Pending Reason screens that are not associate...
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Hello, First I will say I am very new to Jira but have used ITSM ticketing systems in the past. I am in the beginning stages of building the instance for my company and we want users to be abl...
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Using the REST API wrapper: atlassian-python-api, how do I create a reqeust with approvers? I cannot find an example anywhere. This is such a common use case, I'm not sure why it is not documente...
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Can anyone reply in comment request in the portal( not Agent or Reporter). Have any tool or field to allow that?
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Hi everyone, we have a start-date (its a custom field, created by myself, called Startdatum) in our onboarding tickets. I cannot sort my queue by this custom field. Can you ...
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Are resources available how Atlassian has implemented it's own support portal? https://support.atlassian.com/contact/?postauth=true#/ It is pretty nice but there are feature I've never seen in o...
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How to create knowledge base but not to be linked to the portal. I have setup knowledge base but is getting visible to customer in the ticket creation page. I want to create knowledge base only for...
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Hi! It's about /secure/admin/XmlBackup!default.jspa - manual full backup to XML. When doing this operation Jira uses only one thread, so it takes a lot of time. Can we increase number of threads f...
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Hi there, I am trying to have a self help section at the top of projects in JSM Portal that when clicked it would open a list of articles, or a user can just continue down to the portal groups and m...
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We are not getting any JIRA notification on our outlook. This stopped about a day ago - we thought it was our Office services but that seems be working fine with all other emails. We do get new...
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Good afternoon, I would like to know if there is a course that includes the ACP-420 Managing Jira Service Projects for Cloud certification exam. Please, I look forward to hearing from you.
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Eu precisei criar mais um fluxo para chamados que só vai ter esquema de concluído, porem preciso vincular no projeto, porem esse projeto ja tem um fluxo vinculado teria como fazer isso ?
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Hello, Admittedly I have not really looked into the customer notifications area, but I was wondering if there was a way to set up an auto-reply that triggers only during certain hours? For example, ...
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Hi, so I have a question, how can I send an e-mail telling the e-mail owner to contact his boss at his company to sub his account into our system? Observation: That person isn't one of our clients
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I'm trying to automate the Major Incident Toggle- When the Severity of the issue is High then it automatically toggles the Major incident in the ticket. I can't find the Major incident JSON Obj...
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Hello all, We have an issue when one of our customer success members sets an OOO message, sometimes it sends an OOO email to our clients when the client comments on their ticket. For example,...
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