How to make the knowledge base available for the login users only with open portal

[Tejas Nagvekar]

We want to embed a widget for the service management helpdesk project into our website. We have to set our service project portal open and login-free for embedding widget. This allows all the users to access the portal and raise tickets which is fine. But, we would like it to be accessed by our users and not the general public for the knowledge base. Is that possible by configuring the service project settings? 

Requirement:

- Create a widget to embed in the website

- Only having our website users access the knowledgebase but not the general public on the internet

[Brant Schroeder · Accepted solution]

@Tejas Nagvekar Welcome to the Atlassian community

If the Jira Service management portal is open to any user to sign-up / login then the knowledge base associated with the portal will be open to any user who is logged in. Technically the user has to create an account to access the knowledge base so it is truly not open to everyone unless they create an account.  (Will not be indexed by Google and other search engines)  There is no setting other than locking your portal down to prevent users from accessing the knowledge base while in the portal.