Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to implement 8X8 Contact Center in Jira Service Management Cloud

Khairul Basher
Khairul Basher April 23, 2022

Good day,

Our Agents are already using 8X8 Contact Center for inbound/ outbound call/messaging.

We are implementing Jira Service Management Cloud/ ITSM to provide our services/manage to our customers/ requesters, so that our Agents can call directly without leaving Issue/ Ticket view to solve the issue.

Does anyone implemented 8X8 Contact Center in JSM. Difference between 8X8 ContactNow and 8X8 Contact Center.

Answer
Watch
Like Robertson, Brian likes this
554 views

1 answer

0 votes
Gaurav
Gaurav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 13, 2024

Hello @Khairul Basher 

This sounds like an interesting use case. It has been a while and I do not see any update on this. I would like to understand if you were able to implement 8X8 Contact Center for JSM. Also, if you would be kind enough to share the details of how this was achieved.

 

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events