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Jira Service Management
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Hi, In Jira Service Desk, if a ticket is changed to "Submit to Development" as type "Error", if the field "Customer Request Type" is not also set to "Error", the end user submitting the issu...
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Hi there, I'm trying to track my team's response time by building a custom report. I set a 2 month lookback window but am only seeing the previous week. Does anyone have experience man...
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How can I add a custom field to an email notification (namely - the approver email). I would ideally like to include a snapshot of the request in the body of the email. I was hoping for something li...
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Hi, I have created a bug issue type that has custom fields that are only used in this specific bug issue type. Now, I want to make these fields required before the issue is created. Wh...
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As a customer I interfaced with another company using JSM. When I created a support ticket in their system then has a link at the top of the ticket that stated Send us data via wetransfer. This would...
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Unfortunately no connection was possible. Review the errors below and rectify: SocketTimeoutException: connect timed out
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Hi all, On sub-task creation a form is created displaying custom fields that are from the original issue creation screen? Is there a way to reset it so that sub-task entry is a short text entry fie...
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Hi folks, I need a help on smartvalue date/time format. Currently I have this code: SLA: {{SLA.ongoingCycle.breachTime.jira.longDateTime}} and the output in this format: December 15, 2021 at 4...
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Currently, we use WordPress for our user-facing knowledge base because we have some unique translation requirements that some plugins handle really well. We also have an internal knowledge base on Co...
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I am trying to use Oauth 2.0 but I have not had any results, I would like you to show me how to do it, previously I had made the integration using oath1.0 but since it will be deprecated very soon I...
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I have a project ABC that I want to move to DEF. I also have another project GHI that I want to move to ABC after I moved ABC to DEF. As per the documentation, it is not possible to create a new proj...
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Hi, in my portal I allow customers to create their own account. If a customer has created an account, it appears under "Channels & People"> "Customers". The account created by the customer c...
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How to completely remove a label so that it cannot be selected in the future. we have two labels, that are similar to each other, this leads to errors in the work.
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Hi What is the best practice for access to service management. We have c. 20-60 people who might need to view a service management ticket but about 10-20 people that actually respond to cust...
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Hello Everyone, I would like to discuss the workflow that you follow on Change management in your Software Development process. Now that JSM is rapidly improving and more features are released in...
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I have followed the instructions in the "add custom email" but still get an email indicating the domain cannot be verified. I have the TXT domain records added in Cloudflare for atlassian-...
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Hi I'm using Automation to add a coment to related issue when an issue is transitioned. The comment should contain concatenated values from 2 fields: Paragraph and Dropdown. Dropdown value works fin...
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I often have users raise tickets and later in the conversation we need to bring other members of their organisation into the conversation. Assuming those other users already have an account with u...
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Hi, in my portal I allow customers to create their own account. If a customer has created an account, it appears under "Channels & People"> "Customers". The account created by the customer c...
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Hi, Our support team has some dedicated actions to perform for customers. These actions are only done by support and the customer do not need to be aware of them. I was wondering if it's possible t...
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Hello, We have 1 Jira Service Management Desk (cloud), were all the requests for all the projects are handled. How can I give unlicensed users access to view the requests that only concerns their p...
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Hi Team custom fields only Mandatory during the Jira software create screen but not in service desk create screen is that Possible ? Regards, Sudharsan.G
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Hey, at my work they want me to create an automation rule which creates a new ticket whenever certain licenses are about to expire. Since I'm totally new to this topic, I thought maybe some of y'all ...
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I created the Object Schema and I am the Object Schema Manager, but still there is no Automation Tab where I can create new rules? Am i missing something?
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Hi We are using the Canned Response plugin for Microsoft Edge. At the moment it is not working as we only get a circle, as if it is loading. It works if using Google Chrome. I've tried re-insta...
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