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Jira Service Management
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Hello Team, I wanted to undertand while running the API, getting this error "405 Method Not Allowed.Use of the request method is not allowed on the resource." I need to understand that&...
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Hi Atlassian, I have created a Offboarding form which I have column: Working sites where the employee work in different sites. When they choose the site while submitting the form I want the ma...
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Hi, What is the best way to prevent a work item from being assigned if in a certain column. Ex.... Work Item is assigned to Tom in the developer column, but Tom forgets to move the s...
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I have a space in my Jira Service Management when a ticket is open the other members of the organization in the space not all users are able to see the all the tickets. There isn't a single user that...
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I'm with Texas A&M University - San Antonio and we use Jira Service Management (JSM) cloud premium. My research indicates that JSM cloud premium is neither FedRAMP nor TX-RAMP compliant, an...
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Is there a way to see who assigned a ticket to me?
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We are a company that has approximately 800 clients and 150 employees, and the current project setup is based on Jira Cloud. We work on implementing software for our clients. The goal is to streamlin...
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I want to track the hardware systems that my company produces as products and assign ownership to both internal and external parties. Each product is uniquely identified by a serial number. I curr...
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I manage a Jira Service Desk (team-managed) space and, until Friday, my workflow for most of the Request Types was working perfectly. I have a Approval status, where the Agent was supposed to choose...
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We are using asset to import from Entra and I have a custom field that is an asset object and you can search by phone number. Unfortunately we do not have a universal way all phone numbers are being ...
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I want to remove an account will any tickets they created be lost
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Hello Atlassian Community! I need help with Automation. Here's a scenario - user provides data in a comment in this format: { "customfield_XXXXX": ["value 1", "value 2", "value 3"], "cus...
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Hi there, I currently have Jira and Confluence products on the Free plan, and I would like to remove these products completely from my organization. However, I don’t see any option to deac...
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I am using Jira Service Management as a helpdesk with email channel enabled. Currently, when agents reply to customers using “Reply to customer / Public comment”, the outgoing emails always include ...
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Wanting to implement the JSM widget on our site so clients can access the KB directly, but this causes a security alarm as the iframe.js script is being parsed/inserted via the `document.write` call....
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We have a service email account that customers use to submit ticket requests. A customer recently did this and now we are getting flooded with Account Verification emails to the service account...
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How can I extract information from the issue opening email and automate the updating of custom field
I want to extract, for example, the name of the sender of the email and update a personalized requester field.
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Hello, I'm admin of a space in Jira Service Management. I think there is an issue with the delete button of customers. If I try to click the button on an active account, it shows the popup th...
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Can distribution list email address be given access to JSM portal to raise requests? My client has a distribution list email address, which they want to grant access to raise jira tickets, instead o...
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On our SDM workview my agents are unable to view customer email addresses, when highlighting the reporter it doesnt show the email address, but if a Global Admin looks at all customer details in the ...
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JSM Cloud: Single automation rule to map Organisations to matching Issue Security Levels (MSP / mult
Hi all, I’m designing a Jira Service Management Cloud setup for an MSP‑style service project and I’m hitting what looks like a limitation around Issue Security + Automation. I’m hoping other JSM arc...
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Hello, Is there a way to link an alert to a ticket and have the alert send information over to specific teams? A ticket would first be created (portal or manually) then a Team will get added ...
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TL;DR what would be the best practice to building out a process/procedure for decommissioning hardware/servers in a JSM Space without over complicating and cluttering things up? Our Sys...
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...0d This is, the rule validate all tickets that change to "Aguardando Validação" status over 30 days. If it is true, the status must be changed to "Aprovada Usuário". And the rule is set like t...
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When customer raise a request, can the request be shared to their own organization automatically? Such that the request is visible on the portal for everyone in the organization. The cust...
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Atlassian Community Events
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| 30 | |
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| Subject | Author | Posted |
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| 3 hours ago | ||
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| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST |