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Jira Service Management
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Hello, good evening. Could you help me with this request? A client has asked us to create a solution in Scriptrunner that prevents members of their team from accidentally choosing issue types that do...
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Good day, I work at a clinical laboratory, and I want to implement a service desk within our organization. I am currently setting up a service desk specifically for tickets related to t...
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Will there be a method to create an automated import from Data Manager into an Assets schema? The only method I saw was to export into a CSV and them import into a schema. There needs to ...
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How can I delete objects from the object types? For example, I'd like to delete multiple objects from the Compute object type. Also, how can I purge all objects in the compute object type?
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...EST API? I've tried sending values through requestFieldValues , but since those fields aren't exposed through the public endpoints, I can't retrieve their fieldId s or expected values. Has anyone m...
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I have been testing the new Dashboard for Assets. I would like to know if it will replace the current Reports module for Assets, and when this change might be expected. Will we loose the Rep...
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Is it possible to copy form condition sections from one area or form to another? We have one conditional with over 100 options selected and it would be so much easier if I can copy the entire section...
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As the title asks , How do I create a manual-trigger automation rule with a prompt for input that opens a comment field for a screenshot to evidence the step has been completed ?
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Pessoal, Atualmente temos 145 chamados com status diferentes de "Concluído". Contudo, somente 35 estão exibidos disponíveis para nossa visualização no painel. Poderiam, por gentileza, verifica...
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I want to modify a rule so that it does not always run when an asset is updated, but only once a month. I then copied the original rule and added a schedule in front of it with a lookup function, bu...
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Is there a possibility that if you have a due date, for example, August 30, 2025, the SLA date will also be postponed? Because currently, the SLA date is created depending on the creation date of a w...
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Any one has any idea on how to connect JIRA with N8N. I have followed this documentation https://docs.n8n.io/integrations/builtin/credentials/jira/ and successfully created credentials, check sc...
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Is it possible for our customers to receive a confirmation email from Jira when they create tickets via our Help Center, confirming that the ticket has been created?
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Hi guys, I have an problem with Jira. Our manager has left organisation now and he was the only Site Admin. At this stage we can't invite anyone. I was trying to use help option but I can't find op...
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I am on the free version of Jira Service Desk, after JSM change from "Product" to "Apps" I cannot find the Menu for Jira Service Management as usual. I want to update the Customer Information ...
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I'm coming from Zendesk, where it was possible to reply to a ticket, and include an email address to someone who has never been a portal customer before - like the manager of the reporter. In JSM, I ...
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Hello, I am coming to Team '25 in BCN and want to know is there any community, page, link, message group that i can join to be in touch with other participants and discuss about my expectation...
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Hello everyone, our queues seems to be stuck. Work items are not appearing on Jira, even tho they are there and our automation to notify SLA breach works fine. In fact, the automations are running b...
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buenos dias queria hacerles esta consulta nos salta este error sobre una automatizacion que se realizo y en algunos tickets toma la misma y en otros posteriores no. adjunto error La regla de automa...
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We currently use the Team field to 'assign' work to groups but not to individuals. We also create via Automation PIR - Post Incident Reviews - for every major incident. I need a way to carry forward...
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Is there a way that we can automate whenever a new work item is created, it will check against a value in the custom field within the Organization, then label the work item. Thank you
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Hi I would like to know how i can get the way of the configuration of the SLA depend of type bug and priority. thanks
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Hello Support, We’ve been receiving consistent feedback from our internal teams, stakeholders, and users regarding the JSM email notifications. Many have expressed frustration with the current setup...
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Me and my team are unable to access our project, some generic database error keeps popping up and support hasn't replied in 3 days, our client portal also isn't working, please respond asap. ...
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The whole team cant get into the Service Management/Project, it's been 3 days and still no answer from support. Almost there The database is taking a little longer than usual to synchronize. Pl...
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Atlassian Community Events
| User | Count |
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| 19 | |
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| Subject | Author | Posted |
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| 50m ago | ||
| Saturday | ||
| Thursday | ||
| August 28, 2025 10:24 PM PDT | ||
| August 26, 2025 3:48 PM PDT |