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Jira Service Management
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Automation - how do I compare multiple date fields from the same issue and insert the earliest date?
In Automation, I want to find the earliest date from a list of dates and use it to populate another field within the same issue. For example, in my issue, I may have a list of dates like: Custom...
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Our company is on Cloud and uses Jira, Jira Service Management, and Confluence. We are moving our instance to enforce ipallowlists next week (restrict connections to VPN). In my testing, I a...
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Currently we are using statuspage.io for our company status page. During a security assessment I was checking best practice for security headers and I got there is few missing security headers. How ...
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Hi everyone, I gave a test of the Feature "Customer service mangement" on our Sandbox. And...promising, but something...missing ? Is anyone here able to tell me if (and so..how?) I could get the R...
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Hi I have 2 users that are stuck in access requests, they have been approved and they are still there, i have tried to deny access to remove as suggested but they are still there. Any idea how...
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Is it possible to prevent a group os users from moving the tickets forward if there is no pr associated with the ticket or whether the pr's associated with the tickets haven't been merged ? First ...
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How can I see the status of Automation rules which performed successfully in the audit log. Currently I can see only "SOME ERRORS" and "CONFIG CHANGE". But I know that some automations run succ...
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We have a board called "A Team", which includes three columns: JSM, Security, and Everything Else. All the done or resolved tickets currently under Everything Else&...
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Hi everyone, I create JIRA Form for portal customer, and all fields in Form linked to Custom Fields. For example fields "Issue Request" (this is custom fields and linked to jira form). Wh...
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According to our automation rule, when an issue is linked, the Reporter from the linked (destination) issue should be copied to the User Mailing List field in the main (source) ticket. However, we ar...
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I want to create Jira alert when an issue is created AND the work type is [System] Incident OR General Request. Is there a way to do this? I can't seem to figure it out. Than...
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Since 22/04/2025, we cannot retrieve the emails to create the support tickets from a Gmail account. I removed the associated email from the Project->Channel->Email settings to re-create it. I g...
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How to discover the Trasition's ID from my Jira WorkFlow?
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Question: for trigger "Work Item Assigned", when automation looks at the ticket, does it automatically know that there's a form attached to that ticket? Right now, I have trigger as Work Item ...
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I need to create Automation Rule for 1st Status Change For Example : Time taken from Story status change from To Do ---> In Progress to calculate the SLA.
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Hi! Our team has emails linked to a JSM Help Desk. Previously, when users not added to the Help Desk would message the linked emails, no notifications would be sent out alerting them that the emai...
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Have an abstract parent object type. Will call it object type A. Child object types of A are object types B and C which have objects in them respectively. There is another object type M t...
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Hi folks! I hope this isn't a really stupid question, but since I'm not a Jira admin for my organization I can't check myself. Is it possible to create a business project if your company only subscr...
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Gostaria de colocar a opção de status do ticket no painel para que o cliente/agente/operador possa alterar, voltar o status ou avançar caso seja necessário. Mas não consigo encontrar essa opção nova...
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As our Jira trial period ends today, I would like to confirm whether we will still be able to access our existing projects and data after the trial expires. If access will be restricted, could you pl...
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I have the following error from an automation rule But how does one troubleshoot it? Why does it have to be rocket science? I don't know in which ticket this happened, I don't know the user ...
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Hi I am trying to create a flow where customer can decline request/ticket and add comment without logging into the portal. I have added a screen but in e,mail notification when customer press decline...
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I'm slowly loosing what hair i have left with this one. Here's the problem to solve; - we are running JSM Operations (nee Opsgeneie) and JSM - we want to allow for email integration within JSM Oper...
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Hello, For the last week, I'm blocked from trying to set an automation rule to copy the comment on linked ticket: I have a first project (Name: A) I set a rule to create a ticket on our project Sup...
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Hello, We would like to have the possibility to tag issues on the edit screen using colored flags (Green / Orange / Red for ex). It is possible with Jira Service Management Data Center (v. 8.22). ...
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| 29 | |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |