Community resources
Community resources
Community resources
Jira Service Management
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Hola, en un proyecto que administro tengo definido el envío de correo electrónico dando aviso de que se generó una nueva incidencia, esposible agregar en el cuerpo de este mail el link de la incidenc...
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Problema al intentar enviar correo mediante regla outlook a Jira Service Management / Problem when t
Buenas tardes, Pido ayuda a la comunidad Atlassian en relación a Jira Service Management y la creación de issues mediante una entrada de correo electrónico: Tengo un buzón de correo Exchan...
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Authorisation: Jira Connected APP ( JWT Token) Hi, I'm unable to get Custom Field, DropDown Options For Given Context via Connected APP ( JWT Token) This API Call Is not working: ...
- Question
- cloud
- jira
- jira-service-management-cloud
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Hi, I need to add options to a default - select list attribute in Insight via rest api.
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Good afternoon, does anyone know if it is possible to remove the automatic message in the chat with the client in the portal about the change of status, as it clogs the chat itself and some messages ...
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I am looking to see if I can use the html default email templates to auto add the agents job title from their profile, anyone know if this is possible?
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I use an auto-rule on my board in JSM to send notifications, but I ran into a problem. I am using custom data in my webhook. It looks like this { "issueKey" : "{{issue.key}}" "comment": "{{issue...
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Hi, I have an object type "Materials", each object has a "Material Name" and "Owner" attributes. On my portal, I added these 2 custom fields. My purpose is that when an owner is...
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We have just integrated Power BI Connector for Jira For generating reports in Power BI using Jira Data but data load using this connector is taking a lot of time. Kindly provide some methods to tac...
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I want to know that at what conditions Jira license period count starts? Condition 1. When we procured license and made payments but does not onboard users in Jira. Condition 2. When we Onboard Use...
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How can I move cancelled tickets to backlog status
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Hello, few questions regarding the Opsgenie integration with Azure: 1. We set up a Azure Resource Health integration, and triggered a few different alerts in Azure that was sent to Opsgenie. Ho...
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can i set up Jira so that when a user posts a Support request it is AUTOMATICALLY added to their profile, rather than starting "un-allocated", unless the user notices, and overrides default s...
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Hi there, I'm new to using JQL and so was hoping someone could assist me in writing a query. I need to find all tickets raised in the last 30 days against a specific organisation. If possible...
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Automation Rules with "User wo triggered the Event" and external Portal Users run in Permission Erro
Hi there, i've created an automation rule which filters out me some signatur/disclaimer stuff. That rules works as long as the user is in the servicedesk-team Group. If a new issue will be created...
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For example: In an ideal scenario, >a developer should be able to move issues from To-Do<>In-Progress>Resolved. >a developer should not be able to move issues from Resolved>QA>...
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Hi We use Jira cloud as Service Desk and Project management. So when customers create a Change Request, will we create a linked issue, with the developer tasks. On both the Change Request and the l...
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When I raise a request for GCP IAM Role, it doesn't take all the roles from the drop-down and it creates issue. Can you please suggest how it can be changed?
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In Jira Service Desk, I want a user to see all the tickets (in the portal). They can only see what they created. Surely it is a matter of permissions, I do not know where to configure. Could y...
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Can Organizations be added as a Participant on Customer Portal Forms Request for a ticket submission? We want to allow customers to submit a ticket but also add participants as a group which is what...
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When the approvers field is updated, I am trying to automatically add those users to the existing custom field (as it may already contain some users and I want to preserve them, and just ad...
915 views 2 0 Deleted user February 28, 2023 -
We are interested in using Atlassian Assets. Does it integrate with Intune for end user devices? Meraki dashboard for network HW? IT glue for lifecycle management? what do you use to t...
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Hello community- I am so close to completing this automation but am hitting a wall on the final piece. We get an email from our HR system that generates a Jira ticket. We currently manually f...
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After creating an Incident, when I go to connect to a Slack channel, I am the only one who gets invited even thought there are 2 of us in the team that was added to the "add responder teams" section....
- Question
- opsgenie
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I have a lot of hardware in Insight, all with unique key. A part of those need updated information which I already placed in a CSV file. What information, or structure does my CSV need to be and how...
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