Community resources
Community resources
Community resources
Jira Service Management
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I would like to know how the user management is performed with the JSM Cloud? In other word, how can we restrict accessing the JSM cloud from the external user other than a particular organization? ...
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Dear all I am trying to set up a automatization in cloud, so that certain tickets are the due date field updated with the Time to resolution minus one business day. Example, we have a Time to resol...
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How are the data from this connector displayed in jira? What do we have access to in the system and whether this is actually a connector for Snow as Snow License Manager, because there is no concrete...
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Hi I am looking for some advise on how to clean up Jira Portal customers under Admin > Products > Jira Service Management. I usually export the list filter out the domains from the email colu...
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Is there a way for me pull using a Smart Value to get the decision of the approver inside a specific status? Like for Example {{approval.<statusName>.decision}}
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Hello, It's now difficult to use the software with no Activity Stream widget, specially when we receive a comment on an old closed ticket, all dashboard widgets are not working, see attached...
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After receiving requests, I access them in admin perspective, some fields are able to edit but some are not. How to config fields to make it able to edit.
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Hi there, I have an Assets field on a portal form where an asset can be selected. Is it possible to populate on the form some fields based on that data. So if I am putting in a ticket, I select an...
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Hello! After a certain part of my workflow -- I need child tasks to be created (as it is essential to continue the flow). Is there a way to force this so the board manager does not forget? ...
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Hello. Mid-workflow child task issues have to be created. I would like them to automatically move to the "Waiting On Product" status once created. Any help with this? I am NOT familiar with ...
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I have set up a basic schema with object types. Some are sub-object types to others. I do not know when I should establish a reference directly into an object type to access data in anoth...
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Hi, I have a custom drop down/single select field by the label of "Define sub-type" in my Service Request form. I want its list values to populate dynamically based on the selection in the Request Ty...
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We send customer email notifications when an issue is created, commented on and resolved. The resolution email has a section on 'How was our service for this request?' which i need to remove f...
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I have created automation. If a customer comments as "Cancel" in the comments, that will move the ticket status to Cancel. However, the rule is working fine but failing in a negative scenario. Even i...
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Hello, I have recently started testing the AssetIT application and everything seems to be working fine, except that on my Assets page, I don't have the check-in and/or check-out buttons. All ...
480 views 1 1 Deleted user March 1, 2023 -
Help solve the debate of who's always the 'last to approve' tickets. We have 4 approvers on a ticket type "Change". Is there a JQL or some mechanism to report out the date/time stamp of each approva...
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We have successfully enabled ChatOps in our JSM project, and I've successfully created and opened a chat and meeting in MS Teams. However, according to the docs: Perform incident actions on M...
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I'm using queue in in my service project to keep organized and I need to add another "team priority" bucket. How do I do that? I know how to make an additional Queue but this is different.
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Want to generate reports for the following items in jira, please help. Total number of issues reported in one month for ALL the projects. Total number of projects created in one month. Total n...
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I am in the process of switching from another service desk solution. We have internal employees, but also external customers that contact our IT Service Desk. Employees are easily handled...
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I have many service management projects in Jira, but I only want to display a couple of them in the portal. I can remove a project from being visible in the portal by removing the Browse Project perm...
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Hi!! We need to change the address details, specifically the name of the company and the CIF to which our instance is currently associated, but apparently no user has access to billing/payment detai...
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Hi all, We are trying to display an implication when users set or upgrade priority to an incident. E.g. when setting an incident as a high priority, it will send an instant call to the oncalle...
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Hey, is it possible to automatically add all comments from an issue that is linked to an asset object to the corresponding comment section of the asset object as soon as the issue is resolve...
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The title. I tried setting up an SLA and entered all status in my workflow as starting conditions and did the same for the end conditions. Unfortunately, JIRA's not able to identify a status in both ...
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