Community resources
Community resources
Community resources
Jira Service Management
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I am so new at this and I need help to create/expand the tab that I created. I want it to have the branch logic. for example: If user select specific Item in Product, the field Feature wi...
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...ustomers. This solution is designed to help users outside of your business leverage the authentication credentials you already have for them. This project is a commitment on our public roadmap f...
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Per the subject. I was looking at sending onboarding information from Jira to the 'When a HTTP request is received' node in Azure Logic apps to trigger processes within Azure. Curious if it ca...
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Hi, I my Jira service management Incident screen I am having two select option fields. The first field in customer and other is company(org). when a select a customer I want to auto fil...
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This just started late last week for me. While editing request types, when I click on preview for either the "Request Form" or the "Issue View" they both take me to the Request Form in the the portal...
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We just migrated from server to cloud and clients are saying they are not getting notified on updates to the ticket. We have validated the customer notifications under the project are all turne...
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...utomation but I have an 'elevated' attribute for some data in Assets and wanted to only display data where elevated = True when reporter is in a certain group, otherwise it wont show the data. &n...
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Hi, We allow users to email our support team and Jira Cloud picks these up and generates a ticket. Our password changed and I'm unable to locate the field within Jira cloud to input the new password...
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I'd like to be able to create a filter finds all issues where the Assignee field is empty/blank/null/not available. I'm not sure if there's a way to do this, but I would appreciate any help!
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I use this one -> {{issue.created.convertToTimeZone("America/Fortaleza").longDateTime}} The result was March 20, 2023 at 4:37:41 PM BRT But i want format pt-br as like: Março, 20, 2023...
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Hi, If I will use Automation rules, it will be possible to auto fill the summary field for a request on Jira Service Managament? If is possible how i should handle? Thank you
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In the Jira service, when an issue is submitted, it does not send email to the admin where can I loo
I am managing a jira service desk, having problem when I submit or a user submits issue/ticket/problem etc. The admin does not get notification, I am not sure if my set up is correct Please guide&nb...
- Question
- jira-service-management
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How to exclude a customer added by the administrator in a specific project, without removing him from another project in which he is registered.
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Wondering if there's a way to create page breaks in service desk forms? The way I see it now is when you print off a submitted form, the PDF puts page breaks in based on size of the page.  ...
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We have the Atlassian sandbox for Jira Service Manager that we have copied data down from production, but I don't see any documentation on promoting changes from the sandbox to prod. Does anyone have...
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I have an input file containing of pairs of AppHost (host server) and AppName (application name). Any AppName can be paired with any AppHost and both AppName and AppHost appear multiple times in the ...
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I'm currently trialling the Cloud version of Service Desk and I'm having issues with some emails received that is not adding as comment into the ticket. I would like to know if it's a configurat...
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We are looking into creating a sandbox for our environment. Will customers/agents be able to view this sandbox and if so can that be disabled?
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I defined several issue types (incidents, changes, ..) and request types (report security incident, report incident) . However, the option to pick 'no request type' (see print scre...
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We would like to better organize vacation replacement. For this purpose, all tasks of one person should be monitored by another person during the vacations. Has anyone already solved such a problem? ...
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I need to request external access to get our Customer on BI, but we have no work instructions on how to do this. Can someone please explain so I can get this requested?
- Question
- jira-service-desk
- jira-service-management
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Which system is the better one to work with tickets?
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Must-haves · Het ticketingsysteem is bruikbaar op de computer. · De inrichting van het ticketingsys...
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Past het ticketingsysteem IT Service Management bij de onderstaande requirements. Vooral de Must-have en Should-haves spelen in het besluit een cruciale rol. Nr. Omschrijving Must ...
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Hi, I have a colleague who has the same rights (as it seems) as the rest of the team. He is in 'Service desk team' in our JSM project. But, he cannot assign or be assigned to iss...
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