Community resources
Community resources
Community resources
Jira Service Management
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Hi there, Can the invite a customer receives to access the portal be extended out past 24 hours for JSM cloud. Thanks
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Hi All, I have retrieved all request types using the the URL below and trying to set 'Request-Type' while creating issue on Jira https://hostname.atlassian.net/rest/servicedesk/1/servicedesk/...
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Hi all, Recently I added the app Assets inventory plugin, I wanna to find out if It is posible to link some fied in the instance to this plugin, talking about in the case some eq...
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Hello, Can a canned response template or document be added to a ticket when an organization is set? For example, if Company A submits a ticket, I need a way to add a specific template relatin...
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Hi guys I'm using Jira service management data center. I want to assign issues in 1st step of workflow to reporter's manager automatically to approve issue. Information of users and their man...
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If I frequently get an email request from a customer for a set of repeated work. How can I set automation for Assignee? Example: "example@jira.com" raise a request by email for some time period for ...
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I want to create an automation as follows in jira services When the incident is created, the ticket will be updated with automated acknowledgment comment. Comment Visibility ( Internal Only). But o...
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Hello, How to generate a token with less than 128 characters? The token I'm generating on the page below is too big, and my application doesn't support it: https://id.atlassian.com/manage-profile/...
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How to generate and trigger report automatically for ITSM?
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I tried to set automation on Assignee for requests raised by email (Next Gen Jira Project), and finally ended up without a solution. Please share the solution to set up, request type, and priority fo...
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I would like to create an automation which creates an issue for every person in a role. I have created a series of automation which creates an issue, assigns an assignee depending on workload, then c...
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Our organization needs to create the sandbox environment JIRA instance. Also needs to create the test project. How can I get the API token to access the project? Kindly request your support. Please ...
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As a general guideline we always want to search for an ID instead of a Name whenever we have a function that is intended for long-term / systemwide use. For example a general JQL query on a custom f...
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Hi, I want to use validation for Planned Start Date and Planned End Date while creating the Change request. while creating the CR(Change Request) i don't want allow user to do the following things....
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Hi everyone, If the customer does not move the issue from resolved to done status in 24 hours, close the issue. For example, the customer opens tickets via service management. And the s...
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Latest update: The EAP has been ended, but keep an eye out for this feature as we have started rolling it out. Hi Community! We are excited to announce an early access program for a new ...
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I want to integrate an app with JIRA and the docs are super confusing. Nowhere is it explained how to get a 'consumer key' on top pf all the other keys and secrets and password, This makes it imposs...
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Getting this error after upgrading Jira 9.6 to 9.8.1. The issue occurs when trying to assign a support ticket to either myself via a workflow or manually assigning as an admin. "org.ofbiz.c...
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When you change the ticket status to Close and the user is presented with an open dialog box, I expect the Canned comment action to be available. However it isn't.
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Hi there! Can anyone advise how to avoid translating while copying {{issue.Request Type.requestType.name}} to a Summary field? Example: If I have enabled translation in the project, it ...
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Hello Community, I wanted to start a discussion on the topic of utilizing Jira for Agile project management and share some best practices that have proven to be effective. As many of you may already...
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Hello, Can anyone help us how to find subtasks from a base query like "Approved" field without ScriptRunner? JQL function 'subtaskissuesfromquery' (Approved = user picker custom field ) in ji...
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Is it possible to use Jira automation to copy a Jira Service Management issue with forms to another service desk? I'm looking to do this when the issue transitions to a specific status using jira aut...
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I would like to inquire about the feasibility of using Jira Service Management for managing and inventorying a variety of IT devices. Specifically, I am interested in handling a large number of compu...
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Hello there, I am working on setting up new Jira Service Management Cloud site, I have been using the 'Quickstart' side bar from the right of the screen to follow the config steps. It was helpful. ...
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| July 29, 2025 5:22 PM PDT | ||
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