Community resources
Community resources
Community resources
Jira Service Management
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Historically, I'd follow something like this, where I'd change the notification scheme, close all the dead tickets, and put it back on track: https://community.atlassian.com/t5/Jira-Service-Mana...
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- opsgenie
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I have added a new rotation to an existing schedule. Looking at it in OpsGenie appears to go into August as intended, but subscribed calendar only shows until May 31st (2 months and 4 days from now) ...
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Hi Team, We added some pictures to the banner, but when we refresh the browser, for a second we can see a blue banner. We are unable to understand where it is picking up from. Can you please suggest...
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How can I remove the auto generated conference bridge when creating an incident and specifically from an incident template?
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One of my colleagues in Jira is receiving triple notifications on every help desk ticket submitted at our desk. We suggested she change her notifications from list view to group view and she does not...
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HI team, Link Agile Board - Jira (atlassian.net) not working from couple of days, it used to working before. Could you please check if any changes have been made yesterday by someone? Fo...
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I am trying to pull the information regarding where a ticket was transferred from/to for reporting purposes. I am using the Jira API within PowerBI and cannot find a field that specifies destination ...
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Hello community, I'm new here. Does anyone know if we can add an image to the forms? Thanks !!! Julieta !
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I am trying to use an Insight custom filed for the approval. I have my field Object schema and there are some attribute shown but do not know where they are set. I did import Jira Environment...
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Good afternoon. My question is, is it possible to prevent Jira users from raising new tickets by email, while allowing users to respond by email to a ticket notification? What we're looking t...
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Hi all, We use the built-in automation rule to transition an issue in JSM to in progress when a user comments on a closed ticket. This works fine however the automation changes the assignee field to...
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Hello, I created a custom Number field and want to supply into it the total number of hours logged within a current month. All seems to work (no failures) but the custom field always shows "None". ...
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Is there any screenshot demo for setting up the notification in Teams channel when there is updates in Trello? I have no idea where to type the call command as suggested here: https://support.at...
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Hi Community, Good Day! I am trying to fetch form customfield value but every time I am fetching it shows "-1". customfield is single select list. The form suppose to show value in the back...
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Estimados tengo un problema con la visualización de tickets de un cliente, me reporta que no puede ver sus tickets en la opción de solicitudes. Efectivamente me compartió su usuario y contraseña y no...
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We are using : Jira Service Management DC 4.20.17 Atlassian Confluence DC 7.13.13 Comala Publishing 2.15.5 Comala Document Management 6.16.14 when we go into our confluence knowledge b...
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Hello, what's going on with the "official" insight / asset javadoc? Last week it was still working and now nothing works anymore? I need this one. After some searching I was able to find the follo...
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Hello! I'm setting up a HR helpdesk in my company. We have a request in our portal called "Question for HR" and in that, there is a dropdown menú with different option. I would like to ...
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Hi together, How can I set up Jira Work Management so that when I create a ticket on the Kanban Board, I can select which issue type is to be created and then the associated workflow for the issue t...
347 views 3 0 Deleted user March 27, 2023 -
Hello, is it possible to set up regularly recurring tasks for the project? We are ISO certified and due to this fact we are obliged to perform tasks regularly (on a weekly/monthly/yearly basis). Can ...
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Hello, When we send approval (approval) to the user on the Service Desk side, he cannot see the ticket content. How can the end user (customer) see the ticket content? Example; We send a price off...
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Hi, Sending an email to the link email address is not generating a ticket in the portal. The ticket is generated successfully using the Jira header 'Create' button. I don't see any recent logs in ...
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Hi, we have an existing service desk implemented for a certain request type "INC-TYPE-01" which is automatically created via email (e.g. from email_INC01@test.com) We would now like to add a new req...
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I am using Jira Service Management to deal with my customers requests. When a change has happen to a request I want an Automation to send a message to an API. I am using a web request that includes ...
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How can we split Configuration Items between two different Categories? Scenario: I have imported around 800 CI's into Asset of JSM. I need to load the Object Schema based on Categories (e.g...
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