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How to Setup automation of assignee, request type and priority for request raised by Email ID?

How to Setup automation of assignee, request type and priority for request raised by Email ID?

I tried to set automation on Assignee for requests raised by email (Next Gen Jira Project), and finally ended up without a solution. Please share the solution to set up, request type, and priority for requests raised by email

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@Suganya Jayakumar ,

Welcome to the Atlassian Community !!

You need to you configure the automation rule where you can configure the Assignee, Priority and Issue type ( Request Type) when issue is being created from email

Refer this screenshot

Automation Rule.png

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Thanks sachin, Your answer really helped.

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Like • Sayed Bares [ServiceRocket] likes this

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2 votes

Welcome to the Atlassian Community!

There is not a lot we can tell you here, other than to start with the email channel settings and build automations on top.

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