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Error while setting Request Type from ServiceNow

Sandeep Raj R
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May 29, 2023

Hi All,

I have retrieved all request types using the the URL below and trying to set 'Request-Type' while creating issue on Jira

 https://hostname.atlassian.net/rest/servicedesk/1/servicedesk/request/<issue-id>/request-types

However i'm receiving error " Operation value must be string" though i tried different formats.

 

{"customfield_10010":"Emailed Request"}
{"customfield_10010":"tes/email"} -- > portalkey/key
{"customfield_10010": "{"value":"emailed request"}}

 

Can someone suggest how to set the custom field 'Request Type' on Jira through API.

 

Regards,

Sandeep

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