Community resources
Community resources
Community resources
Jira Service Management
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We have Jira, Confluence and OpsGenie. Jira & Confluence are together in the same cloud account by OpsGenie is still on opsgenie.com. (I have no idea why it hasn't been migrated yet)....
- Question
- account
- integration
- opsgenie
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I have a team member that is able to login to OPSGenie on the web without issue. Using the app on an Apple phone - prompts for email (check) prompts for organization (check) pop-up says it wants...
- Question
- opsgenie
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I want to use Groovy in a post-function to get the approver from a custom field of the type Multi-User-Select and then read a specific attribute from Insight, where the approver is stored as an objec...
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We are looking to implement Halp within our People Operations function, but do have some reservations with access to the back end of the system by current users. This is currently used within out Tec...
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I have a task and under the task I linked a couple of sub tasks. I want to keep the Task open and only close out the sub task. How do I do that? I currently have a rule in place tha...
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Hi, I just installed Zoom plugin for Service Desk. The functionality to book a meeting does not appear anywhere in the issue UI. Do this need to be added somewhere? I believe it should give...
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In the queue settings of a project, as an administrator, I can assign users as responsible for certain issues. What I would like to do is to grant permissions to these users to only see the issues fo...
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Hello, it is possible to activate the JSM surveys for when the tickets are canceled, since currently they are only sent when the tickets are solved. If a ticket is canceled and the user is not satis...
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Wondering what a slack channel is and also wanted to know how you would get notified of P1 or P2 priorities when (in the example) she had it listed as greater than P3 and datadog in the Jira Service ...
- Question
- opsgenie
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Hi there, we need to add an 'approver' or 'approver groups' to our workflow. I first tried the group, but was unable to add any users to the group. Next I tried to add 'approver' singular (cus...
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Hi there, we need to add an 'approver' or 'approver groups' to our workflow. I first tried the group, but was unable to add any users to the group. Next I tried to add 'approver' singular (cus...
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I feel this should be a very simple task. I have tried both with the old JIra integration and the new Jira Integration in OpsGenie with no luck. I am able to get OpsGenie to create a Jira issue when ...
- Question
- cloud
- description
- issue
- jira
- opsgenie
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The issue we're experiencing is that in Project Settings- Email Requests we see that the email address established through our mail server is enabled and is correct. We can send emails manually to op...
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We have certain tickets that Jira won't send email notifications for. It's not limited to a specific user. A user that turns in tickets frequently has noticed that he didn't get email notifications f...
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Hi I have created a base project, let's name it Level 1 and 4 sub-projects for each Level 2 team. The Level 1 project is visible to the whole organisation but I've left the other 4 projects visible...
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Hi, I have created an advanced custom field of type "Assets Object". This field takes information from "Assets" (say "product A" and "product B") and displays it in the portal. This works all fine,...
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I have a requirement from my team to show the status of tickets for a certain ticket type on an internal webpage. I need to display the tickets in the form of a table Status, Key, Created...
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Hello, I've looked at other tickets here trying to find guidance but ultimately I'm still not able to add specific fields to the "create issue" screen. Can you please layout the ste...
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HI Community, I have been searching and I am not able to find the exact match for our us. We run 3-4 times a process (Release Management) that currently is out of JIRA, but it could be a way of inc...
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Good morning all! We have a manual trigger for a specific project. After this change on manual trigger shown in the action button, a user has complained that it is not viewing the rule in t...
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Hello, I want to set up a notification delay for when a ticket is created. I want a set a 3 minute delay from when the ticket is created (via email) to when that reporter will receive the noti...
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Good day. My team is receiving a JSM request from another partner team in our org. From this request we create a linked issue. I am able to successfully copy the Request Participant list from the pri...
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I am having some problems with the simple Connect "Hello World" example. I have set up ngrok, run the server and tested the server locally through the ngrok tunnel. The app installs fine, but I canno...
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I would like to edit field that we have in a form that changes a form when you choose it as a choice after one of the mandatory fields. I want to rename it and understand why the choice d...
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I want SLA's for the issue type "support" but not for the "issue type "new feature" I've configured the support one but have found that the SLA also applies to the "new feature" issue ...
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