Community resources
Community resources
Community resources
Jira Service Management
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Hey Atlassian Community! In case you need some extra advice on configuring JSM or maximizing it for an ITSM / ESM use case at your company... we're resurrecting our "Pick our Brain" series of webina...
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- jira-service-desk
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Hi everyone, Using Jira Server v8.20.10 In if-block I wrote the JQL condition: reporter != issue.comments.last.author.name to get an email each time the issue (assigned to me) was commented, but ...
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My company wants to enable SSO with SAML to our inhouse supported provider. When the login is entered, it will then redirect to our authenticator for credential authorization. That authen...
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I currently have different projects setup for our clients. The issues is in the help center when they create a ticket they can see all the different clients. Is there a way I can set a user to only s...
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We do weekly minor releases. We have one UAT Team, half of them test in XRay with the standard Test Executables we have, which capture existing functionality and anything new that has come in f...
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Hi, I want to move a project to archive and when ever required I need to restore it. I need to do these using rest API for Jira cloud. Is it possible to do in JSM cloud??
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Hi. I have two questions. First: Can we make bulk import from Zendesk to Jira Product Discovery? and second: Can we migrate data from an existing subscription of Productboard to JPD?
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Hello, I'm new to Jira, and I'm trying to verify our Email domain. When I copy the values from JIRA DNS record, it has a dot at the end, similar to the below. Is it required to add the dot at t...
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Hey 👋 is there a way, to have the canned responses feature available in the transition screen? Cheers, Alex
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Hi. There are several questions. 1. Is it possible to make it so that the client, when creating a request through the portal, adds an observer? 2. How can a customer reopen a support request after ...
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I need create a automation that not needed modificate the year in condition jql value every year. Now needed modificate the year every time that change year. The actual automati...
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Hi, I want to move a project to archive and when ever required I need to restore it. I need to do these using rest API for Jira cloud. Is it possible to do in JSM cloud??
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I want the email notification ( set by the automation) to send a person a report which will look as a table with specific fields that i will set. How do I set it. I am not familiar wi...
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I have duplicate assets in my object schema, So I am trying to remove those assets using rest API. I tried using " https://api.atlassian.com/jsm/assets/workspace/{workspaceId}/v1/object/{...
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So I need to migrate a JSW project from server to a JSM project in Cloud. I am planning to first migrate the project to Cloud and then bulk move the issues to a new JSM project which I am building. ...
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I have a Jira Project and I added custom field for Email-ID and set an process for approval/decline process through mail that will reach through comment and also created a transition for the next ste...
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Using JSM I noticed that I can only see the pre-made fields in the JSM full "Issue Search" section, is it possible to see the custom fields added as well? As there are some users that prefer it over ...
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I have more than 2000 assets in my object schema, which includes many duplicate assets. I am trying removing them manually one by one as well as through the bulk Delete method using the Delete butto...
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Hi Jira Gurus, I want to have a custom field that has access to realtime currency exchange rates. The field should be able to convert an amount from another field using the current conversion rat...
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Hi, When an agent decides to reply to a customer on Jira, is there any possible way to set up a signature similar to a signature in Outlook at the bottom of an email when sending it. For example th...
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Good afternoon Atlassian Community, We have DSAR / Audit request from our compliance. We want to list all the total tickets of each project. I am an org admin and site admin in our te...
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I am trying to create a form that a customer will fill out, and once the ticket is submitted the form will be finished by an employee. I do not want the customer to see the employee section of the fo...
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Hello, How can I assign a ticket using round robin to a member of team, and the team is identified in a group custom field whenever the value of the group picker custom field is changed it au...
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Is it possible to restrict certain users/groups from moving incident to specific states in JSM? For example - Certain people should be able to see only states A and B, otthers may see only C...
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We want to give an access to Jira for our customers and hide old comments to tasks where we have more than 20 000. We know how to do manually, but because the number of comments is huge we have to fi...
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| Subject | Author | Posted |
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