Community resources
Community resources
Jira Service Management
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Macro in Zohodesk helps us to close and label tickets by clicking a single button. For example, if we confirm the incident, it is a false positive. We have to select the false positive in the list of...
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Is there a way to copy a field linked to the Description field to another form that will be in the same issue? ie Issue 1234 is created by a form (form1) for a firewall rule request. We will attach...
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I am trying to understand how the Organization View/Table in the JSM Database works in conjunction with the front end User Interface. I need to be able to use a unique Key to link other ...
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Hello, I need to add an automatic email trigger to a ticket. Event - Ticket activity such as the approaching due date (for example, the end date is 3 days away). Action: Inform watch list member...
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- jira-service-desk
- jira-service-management
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In our customer portal, we need to have banners at the top and bottom of every page. Is there a way to change the actual page layout of the portal pages?
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I'm working on managing group membership based on some specific criteria of objects in Assets and at the end of the automation, I want to update the list of groups the object is a members of. ...
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The break lines disappear when the customer receives a reply which makes it very hard to read. Here is how the message looks on the customer email side: It is very hard to read because ther...
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Morning everyone! I see that the marketplace offers about 4-5 backup apps for JSM. Looking for feedback on any experience with these apps, who uses what, and any to avoid. Thanks for any info...
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SLA Panel - One of the boards is showing the incorrect percentage for the time elapsed and remaining this is only the progress bar the actual start time and end time is fine but the bar at the bottom...
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Hello everyone, I am not able to delete customers account which have not been created into an organization. If I open an organization, a recycle bin icon appear next to every user, but not for user...
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Hey all, We've started using Assets to manage our IT assets and would like to start printing labels on physical items. I know Jira has this functionality, but it seems limited. Ideall...
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Hi Team, I'm new to working on the back end of Jira but I have used it as an agent before and a customer. I am looking for the one-stop shop for how to make a Helpdesk. I want it to be ...
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¿Cuales son las diferencias en Jira entre BATCH NOTIFICATION - EN BLOQUE / BATCH NOTIFICATION -INDIV
¿Cuales son las diferencias en Jira entre BATCH NOTIFICATION - EN BLOQUE / BATCH NOTIFICATION -INDIVIDUAL ?
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We have tried fetching tickets and requests that are created in Jira portal withtin our account using jira rest-api. But unable to fetch the data getting []. Need help on how to access the data using...
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Hello everyone. I have the following issue. When a user reports an issue with the "Bug" issue type, and I decide that it should be changed to the "Task" issue type, I perform the transition. After th...
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Hi there, I am trying to calculate a percentage of issues closed in 2 days as part of all issues in a period. a) I have a JQL that will allow for a count of issues resolved in 2 days b) I have a J...
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I have an agent who wants their linked issues to update the original issue based only on comments in the linked issue, and not based on transition of the linked issue. This is 1st line support linki...
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Hi everyone, I am trying my hardest to figure out if Atlassian offer any type of customer interactions tracking both regarding email and calls. Anything would be helpful since we have a...
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Hi we have an issue in that when tickets are being created duplicate are then created . This was initially happening 1 minute after the first but now all the duplicates are coming in the nex...
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Hi, I am trying to filter Tests linked to a specific Test Plan. I am using this filter but cannot find the JQL function. There is another way to filter all the Xray tests that are li...
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HI Experts, 1- Is this possible to create API for certain project to open incidents? 2- which is better to use API to open incidents or using issue collector? we are using JSM data...
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HI Experts, Is this possible to display images in Jira? for example, if the end user enter the this AD user it show him his image and i don't care this is come from AD or from internal repository i...
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After the upgrade, we cant reply to customer, only Add internal note under a ticket, We have Jira Management Cloud Standard, and we have checked the permissions (Admin) but still no luck. Can someb...
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Hi, our Company started to use Assist/Halp ticketing system because our users easily use Microsoft Teams. How can I set a Teams notification (on Assist app) when a user opens a new issue by sending ...
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How to transfer a topic from project A to project B?
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| yesterday | ||
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |