Community resources
Community resources
Community resources
Jira Service Management
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When attempting to create a chat channel from an issue I get We couldn’t create the chat channel Wait a moment, then try again. I cannot get past this right now.
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I want to show users to watch big picture of every projects in roadmaps. Does anyone know some plug-in functions which can connect 2 or more projects into the same roadmaps?
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Dear Sir/Madam May I know it's possible that copy field value from issue to create sub-task automatically? As example on below screenshots: Department in issue is Team 10, and I wish Team 10 can co...
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I have received a ticket request via email from my customer. When I "reply to customer", the customer did not receive my reply.
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We want to let them know about features/enhancements but have been needing to create separate spreadsheets for each customer which is not scalable.
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Hi, For the life of my I can't seem to be able to figure out why my isn't working. My team uses a Kanban board, and I try to automate the tracking of cycle time with a Start Date, End Date, Cycle Ti...
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HI We use Jira Service management cloud in 3 different global divisions UK, US ,AU I am looking to align the SLA's Is there a way to Report on what SLA's have been configured in Jira (ideall...
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So I have created an SNS topic and subscribed with Opsgenie using the HTTPS URL. Normally after this subscription a notification is sent to opsgenie alert. But is not
- Question
- opsgenie
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We allow customers to share visibility on issues with other customers via the "Share with" or "Request Participants" fields. However, there is one user that we don't want to be searchable on the user...
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We have Jira, Confluence and OpsGenie. Jira & Confluence are together in the same cloud account by OpsGenie is still on opsgenie.com. (I have no idea why it hasn't been migrated yet)....
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- account
- integration
- opsgenie
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I have a team member that is able to login to OPSGenie on the web without issue. Using the app on an Apple phone - prompts for email (check) prompts for organization (check) pop-up says it wants...
- Question
- opsgenie
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I want to use Groovy in a post-function to get the approver from a custom field of the type Multi-User-Select and then read a specific attribute from Insight, where the approver is stored as an objec...
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We are looking to implement Halp within our People Operations function, but do have some reservations with access to the back end of the system by current users. This is currently used within out Tec...
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I have a task and under the task I linked a couple of sub tasks. I want to keep the Task open and only close out the sub task. How do I do that? I currently have a rule in place tha...
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Hi, I just installed Zoom plugin for Service Desk. The functionality to book a meeting does not appear anywhere in the issue UI. Do this need to be added somewhere? I believe it should give...
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In the queue settings of a project, as an administrator, I can assign users as responsible for certain issues. What I would like to do is to grant permissions to these users to only see the issues fo...
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Hello, it is possible to activate the JSM surveys for when the tickets are canceled, since currently they are only sent when the tickets are solved. If a ticket is canceled and the user is not satis...
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Wondering what a slack channel is and also wanted to know how you would get notified of P1 or P2 priorities when (in the example) she had it listed as greater than P3 and datadog in the Jira Service ...
- Question
- opsgenie
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Hi there, we need to add an 'approver' or 'approver groups' to our workflow. I first tried the group, but was unable to add any users to the group. Next I tried to add 'approver' singular (cus...
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Hi there, we need to add an 'approver' or 'approver groups' to our workflow. I first tried the group, but was unable to add any users to the group. Next I tried to add 'approver' singular (cus...
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I feel this should be a very simple task. I have tried both with the old JIra integration and the new Jira Integration in OpsGenie with no luck. I am able to get OpsGenie to create a Jira issue when ...
- Question
- cloud
- description
- issue
- jira
- opsgenie
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The issue we're experiencing is that in Project Settings- Email Requests we see that the email address established through our mail server is enabled and is correct. We can send emails manually to op...
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We have certain tickets that Jira won't send email notifications for. It's not limited to a specific user. A user that turns in tickets frequently has noticed that he didn't get email notifications f...
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Hi I have created a base project, let's name it Level 1 and 4 sub-projects for each Level 2 team. The Level 1 project is visible to the whole organisation but I've left the other 4 projects visible...
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Hi, I have created an advanced custom field of type "Assets Object". This field takes information from "Assets" (say "product A" and "product B") and displays it in the portal. This works all fine,...
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