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Restrict user access to issue states

jalaj gupta
July 18, 2023

Is it possible to restrict certain users/groups from moving incident to specific states in JSM?

 

For example - Certain people should be able to see only states A and B, otthers may see only C and D, and likewise? 

1 answer

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1 vote
Mikael Sandberg
Community Champion
July 18, 2023

Yes, that is possible by adding a workflow condition to the transition, there are multiple conditions that you can use like user in group custom field.

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