Hi, I need to make a table of transitions and it's conditions currently I'm using scriptRunner I've got transitions by def transitions = workflow.getAllActions() but how to get condition so I co...
Hi all, I set up an incoming mail handler service for our new JSM project. But I could not find where I could update the schedule of it from Settings > Advanced > Services. Only optio I can se...
Hi, Let's say I have two Asset type Custom Fields: I select 'Application A' from the first field, and then I want the second field to only show Assets that have a relationship with the 'Application...
Good Afternoon I am hoping you can help me – I am attempting to add a visitor request to JIRA and I keep getting stuck at the below – no matter what I enter for internship supervisor it won...
I'm hoping someone is able to see something that I am clearly missing. I have a workflow that I don't want to transition to complete if the field "NDA required" is yes and the "NDA attached" fi...
I'm trying to get a custom_field value label. From the table issue_multiselect_history I'm able to see my value (107) But I cannot find it in the table field_option Therefor...
Don't know how to resolve this but I'm being chaotic and placing my grievance through Atlassian. I've been invited to multiple project recently and I have no way of removing myself from the projects....
Hi, I need to create a simple service management project with two stage approval process. What should be the next step once a project is created in Jira instance? Like to create the Request type firs...
Hi community, i have the next request: I need to create a list of automations to comment on the issue (as a reminder) every certain number of days (5, 7, 9, 11, 13 and 15) to the client. For exampl...
Im trying to change the name of the project and the name doesnt change
I have more than 20 to 30 duplicates asset, but I have deleted all duplicates assets. But I do not know how to prevent that and make sure that the duplicates asset will not come in the future. &nbs...
Hi Team, Can anyone guide me-- How to make Email field as required in Issue collector(Jira Data center) Best Regards, AK
Hi there, I am exploring the possibility to create a two stage onboarding form. We currently use a single form that is filled in by HR. Once completed, it triggers the creation of several tick...
Hi Team ., In my case i have acknowledged one opsgenie alert either it is p1 or p2 case but unfortunately i missed to fix it more than 2 or 4 hours, how can it notify whether its SLA breache...
HI, I use google forms and want Jira automatically create an issue with answers. I tried IFTTT but they create an issue only with 5 answers, but i have more in google forms. How can i realize this? c...
Hello, community, I am trying to export project issues into Google Sheets using Jira Cloud for Sheets. but I am getting an error The value 'CNT' does not exist for the field 'p...
Hello, I just want to know how to export assets data. I have multiple schemas, object types, objects and i want to export same data. Not able to find export feature in assets. Can you please assist ...
Hi I getting error while adding projects to automation rules and the scope was multiple projects scope. I already more than 50 projects in one automation rule, now I am trying to add n...
initially, Issue key are set to IT + sequencing number. I want to set my Issue key to IT(Primary key) + (today's date) + sequencing number.
Hello Community. I am now using service management free plan. I would like to supervise all the statuses of the service requests and I don't want any issues not being solved for more than 7 days, how...
Hi, I would like to create a custom field, which is the contact number on JSM Portal. Is there any field type to entry only numbers up to 10 digits only. Thanks in advance.
Hellou everyone. The customer prospect wants to migrate their historical tickets and current customer information to JSD, the current tool they have is Service Management Service Desk CA bro...
I created a custom field called Park & Resorts in my JSM queue, but I'm unable to sort by it. I would like for my agents to look and the queue and be able to support their designated location. An...
When we click on the execute button , a blank pop-up window will appear.ebru
Dear community, I have a question about JSM Do you know if it's possible to implement a YES or NO button in the "Resolved" notification? And when the user selects YES, the "Resolved" status changes...
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