Community resources
Community resources
Community resources
Jira Service Management
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Hi, We would like to assign assignees (via automation) based on their capacity (so for instance a colleague is available for 4 days a week and needs to be assigned twice the amount of tickets than a...
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Hello, I've got a handful of automations. Each one creates a sub-task under a shared parent task. I had to split this automation up because it uses up too much of our processing time. T...
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Hi all! Our service team wants to track the amount of hours worked per customer. For each customer there are contacted hours per month (e.g. 20 hours). Work is managed in separate Jira Service Manag...
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Dears, for certain request type I want to make validation that the reporter uploaded total 7 files with 3 txt and 4 PNG or at least one of them number of files or type of files not global fo...
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Hi All! Is there a way to modify the Jira Asset CSV Import? I wanted to import a CSV file and this contains among others the names of the users. However, they do not have the correct format and thu...
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When a Change Request is created, it doesn't appear that the affected service responder is notified. Is this by design? Am I supposed to set something up in OpsGenie?
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We manages a cloud-based system monitoring tool. The tool feeds into OpsGenie. OpsGenie has integration to automatically publish to StatusPage. One challenge is the message/descr...
- Question
- integration
- opsgenie
- statuspage
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Hi, the scenario is as follows, 100 objects are found with AQL. I want to limit the AQL search and find any 5 objects and make changes to the attributes of these 5 objects. Is there a possibil...
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We have an issue with data download request. Reporting manager has approved but it is still not tick
We have an issue with data download request. Reporting manager has approved but it is still not ticked up.....here we are not understanding that where it need to be ticked up.
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Good day, Trying to assign a case / issue to a user fails with the following error - The 'assignee' field of CDMSON-2 could not be updated. User 'qm:aa8431d9-a7ba-4050-adb8-e673525097e6:f0325c3f-20...
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The time to first response has been put up but it is showing up as breached even though the response
how to solve that issue
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I tried to set up an automation that would send a single email with all qualified issues. I managed to get a list by adding the lookup issue, but I ended up receiving multiple emails each cont...
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The time to first response has been put up but it is showing up as breached even though the response
i added sla for first response ,but still facing the same issue
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...utomated message is sent to the customer. The way we are currently doing it is with an automation that adds a public comment to the ticket, which is then sent by email to the costumer. Depending on t...
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Hi, Is there a way of changing the lenguage of the options in custom fields? The Custom fields types are: - Select List (single choice) - Checkboxes Currently I have everything in spanish, ...
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Dear Sir/Madam Is there a way to configure auto-reply when reporter send an email to a closed issue? Best regards Ken
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Hi, I have two questions: When a customer replies to a public comment by e-mail, the whole e-mail conversation will be added as a comment each time. Is it possible to only add the (latest) e...
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Email received for external sources (from select parties) has to be automatically captured in Jira as a new issue(ticket) for better mapping and also as a reminder for timely completion of task. Trie...
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When I move 1000 issues to another project I get this error. , but when I move 1 issue it moves without problems.
- Question
- cloud
- data-center
- issue
- jira
- jira-core
- +3 more tags...
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Hi, all From the Help Center portal, Is it possible to select the columns from the custom field? e.g. I've "Vendor Name" as a custom field Then I want it to show on the column. Any help a...
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There seems to be an issue with the placement of stars in my user satisfaction survey email.
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Hi there, I am passing the Request Type ID into JSM via a webhook. I want to set that as part of the automation that is creating this issue but I am failing horribly. In the Additional Fields I ha...
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I am trying to use the request page, allowing everyone to view all of the requests, not just theirs.
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Is there any way to create a jira issue via rest API with an Assets Object using anything other that the object Key? We have a unique Name on all objects and would like to use that to have t...
- Question
- insight
- jira-service-desk
- rest-api
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I am looking to add the standard "Label" field for agents to use in their Issue View. I am in the project settings of a specific project, however, the field called "Label" is not found. ...
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