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Jira Service Management
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Hi, I am in the process of creating a new workflow for a project. A field "Assigné" in the current workflow will no longer be in the new workflow. It will be replaced by 2 other fields "En ...
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Hi, I need help with my issue: In JSM some request types require an approval. Sometimes a certain case requires approval from multiple teams (groups of users) and I want to report on the individual ...
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Hi, I am trying to enable the new AI feature announced here https://community.atlassian.com/t5/Jira-Service-Management-articles/Atlassian-Intelligence-features-are-now-in-beta-for-Jira-Service/...
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We have a requirement to sort the displayed issues on a multiple issue picker field. I've attempted adding the sort the customised JQL but still sorts be created / key with the newest at the top. W...
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Hi, When creating a ticket from the portal, the 'Organizations' is updated automatically according to the values that are defined in the 'Customers'. A few internal teams create tickets directly fr...
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Hello all, since the update to JSM 5.11.0 we cannot change the author to a customer in the service tickets, only to agents. Before the update tickets were created for customers, now it does not wor...
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Hello, I have Custom field (Select List). For example: Select 1, Select 2. If Select list is set to Select 2 by customer, I want that severity field automatically selected to Sev-2. Is this possi...
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What would be best practice to set this up ? I would have to create a new portal for each customer which would be accessible with customers/portals/1 -x ? How could I set up one help Portal f...
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...eems to be the correct one, so we don't understand why it doesn't evaluate to true and continues with the action after it.
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How to update the workflow status through the code and hide the transition of those statuses in the view details screen?
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Since I cannot modify the approval email title in customer notification, I hope to add the sending of approval emails in post functions. I wonder if there is a ready-made template available for the s...
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Hi there, I'm an IT administrator looking for answers to the following question: Say a previous, now departed member of staff created an Atlassian org / site, then enabled domain validation...
- Question
- cloud
- jira-service-management-cloud
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Hi there, I'm an IT Admin looking for answers to the following questions: 1. Is Atlassian Access required for the managed accounts features following domain validation? (i.e the functionali...
- Question
- cloud
- jira-service-management-cloud
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Hi Community! Are you working in accordance with ITSM principles? If so, what tools do you use? Tell me more how these rules work for your team.
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Hello All, We want to call GitAction from Jira hence we have to send Jira ticket ID dynamically in payload , is there any option to get value and pass to Git Action ? I have seen this ht...
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...nclude_subdomains": true, "max_age": 600}', 'Nel': '{"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}', 'Strict-Transport-Security': 'max-age=63072000; i...
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...avigate through projects and their incidents.", "havePermission": true }, "EDIT_ISSUES": { "id": "12", "key": "EDIT_ISSUES", "name": "Edit issues", "type": "PROJECT", "description": "Ability to e...
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Hi We have a system where we need to manually set a users manager as an approval, as we don't have the automation available to take the information from Active Directory yet. What w...
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Dears, Is there any way to highlighting some fields in agent portal like make it in different Color or bold or underline. I can make it in the customer portal Easly but in agent porta...
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We have a requirement such that the workflow status must be updated automatically once some actions performed in the back end. We have 5 different statuses, for close status we can manually close the...
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Hi all I've just migrated from JIRA server to cloud instance using team managed projects. I'm re-building my workflow and automation rules, and thus far workflow was similar and theref...
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We need to disable the field Vendor Name if we select the field Type of Candidate as Employee. But if we select Type of Candidate as Consultant at the time Vendor Name field need to di...
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Hello. I have verified a few things, but for the life of me I can't figure it out, so please let me know. I am having trouble figuring out how to set up automation for jira-servicemanagement. When...
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Hello. I have verified a few things, but I can't figure it out for the life of me. I am having trouble changing the "resolution status" of jira-servicemanagement. I have looked into this and found...
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1.Unauthenticated attackers without local access to the system are unable to exploit this vulnerability → What does local access to the system mean? 2.Unauthenticated attackers →Is there any detai...
- Question
- cve-2019-13990
- jira-service-desk
- server
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