Community resources
Community resources
Community resources
Jira Service Management
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¡Hola comunidad! Estoy buscando orientación sobre cómo saber los tiempos entre cada estado en Jira. ¿Alguien tiene experiencia en esto y puede darme una mano? Cualquier consejo o dirección sería muy...
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The question posted in the title refers to a business case, where we have created a customer portal for a client. We added a team of testers from the client and each of them submit tickets independen...
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Hi community, We are currently in the process of setting up JSM for internal IT related purposes. Examples are the on- and/or offboarding of (new) employees, hardware requests (e.g., new laptop, m...
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Hi All, For a project, all tickets are currently created with a summary, as shown below. I aim to establish automation that retrieves the value for "server_number" and populates the custom field "...
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I signed for a 14 day trial, but cannot test voice and SMS on my phone because in the settings page for this it says I am not verified. I can't find a way how to get verified and I didn't get a...
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Hi guys! Currently all users in project have access to re-open an issue that is in Done status. I want to make sure that a user can re-open an issue only if he leaves a comment with an explanation...
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Hi guys! Currently all users in project have access to re-open an issue that is in Done status. I want to make sure that a user can re-open an issue only if he leaves a comment with an explanation...
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I am trying to check procing,but it soes not show for these apps: Advanced Portal Reports for Jira Service Management Issue Sync - Synchronization for Jira | Atlassian Marketplace Custom C...
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Previously I could download last months Invoice/Receipt to turn in with my expense report (Jira is billed to a company card), but now that link goes to a billing page with no history. &n...
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Assigning Tickets based on specific times to Multiple users with the help of JQL ID via Rest API. The user names are in Excel sheet, every week , the sheet will be updated manually
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Hi community, I would have the city of the reporter in my Jira issues. The City is an attribute of Object in the ObjectType Users in Asset To achieve this goal I have created a text cu...
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Hey everyone, I'm looking for a "Best Practise" of sorts for the Affected Services. More specifically, how to effectively retire a service while maintaining the data in tickets. A lit...
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We have not done DDR for these particular invoices but team has raised and some how csm approval also done please check and do the need
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Dear Jira Community, I am facing an issue, that approvals often can not be done in time, because the approver is not available, on vacation or not responding in time. The IT department in charge of...
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Hello I want to export my user list using Jira How many of them log in with their Microsoft ID? How many of them log in with their Slack ID? How many enter confluence? How can I get ...
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Hi, I am just trying to find out if JSM is email case sensitive in terms of users logging into JIRA as customers? We have a user who tried to log in using UserA@abcd.co.za and that user got the fol...
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Dears, I am confused about SLA signs colors when SLA is breached as bellow scrren shoot the RED and Orange the SLA is breached but what is the differance ?
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We have multiple Jira DC Instance running and want to keep the Assets Schemas used in sync. What is the easiest way to copy changes from one schema to another Jira Instance? The official import/expo...
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We need to update the custom field of Text field(read only) through the Java code using the updateValue method but it is not working. Please let us know us the solution. Here is the code snip...
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Hello, I am pulling out the Assets report with automation 'Send email' but the output returns "T00:00:00.0+0000" added to the date My Asset contain an attribute with Type Value set as 'Date':...
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Hello Team, When an agent is assigned with an issue and if he is unable to resolve the issue then he needs to move the ticket to the other group or queue. How can we achieve this? Thanks,
1,740 views 3 0 Deleted user December 4, 2023 -
Hi team. I just created a new board in Jira (Service Project). When I go to the main board, I can see only a few issues. But when I go to Incidents / Resolved incidents, I can see all issues. I j...
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I have seen different layout for Jira issue previously and even now. But for a new account and project I created, it looks different. I would like to get the layout like the following ticket (I am gu...
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So I'm using the useful organization detail fields and I want to pull that back for use with automation. I can't find any smart values, or anyway to have them return via api. There is an api that ca...
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