Community resources
Community resources
Community resources
Jira Service Management
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Hi, Using Service Desk DC, I would like to change the display name of "organizations" locked field to something else. Any suggestion ? Thanks, Gal
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I was asked to create a filter for any user who has not approved. which will later be visualized for tickets and users who have not done approval. Example: Field that used for Approval is "A...
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Hi there, Been looking everywhere for an answer to this. Is there a way to change the way emails import into Jira Issues? Instead of the whole email and pictures being ported into the description ...
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Hello everyone, We use e-mailed requests in our JSM. The customers send e-mail with their signature. And JSM write this signature on the description field as you are aware. How can we hide the custo...
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Hello everyone, In all our Service Management projects, there is a small error pop-up in the lower left corner of the screen whenever the incident is opened. The message appears without context or ...
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We have recently started using an object schema with multiple schema trees and object to create a business service catalogue. I was wondering if it is possible for users without a service desk licenc...
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Hi, I have this issue. Customers submit requests via email. A customer who submitted a request via email needs to log in to view their request. If such a customer logs in, they have access to the ent...
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Hey All, I have found a solution that how customer can add new customers in a project with the project permission restricted while creating an issue. The steps are as follows. Create a Lab...
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In our JSM portal we use topics to provide some end-user documentation. We'd like to add a topic for roadmap and patch-notes, and let people watch a root-page for updates or something using RSS/Atom....
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티켓에서 요청 유형의 상위 카테고리 하위 카테고리를 모두 구분할 수 있습니까?
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For getting issues from a particular project how will this work. I'm trying below URL but its throwing error https://[yoursite].atlassian.net/rest/api/3/search?jql=ORDER%20BY%20project=EEZE%20Flow&a...
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고객에게 설명란에 양식을 미리 제공하여 양식을 토대로 수정 및 입력하여 요청을 하길 원한다. 가능합니까?
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Hello. I am currently conducting an interlocking test for customers who use Stages and jira. But if I register through Feedback on Stages, I get an error The error sends a message Oops, you've fou...
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...orkflowscheme-id-put Problem: I'm setting the value as "updateDraftIfNeeded": true, but still the changes are being made on the active workflow scheme instead of first creating a draft! How can I...
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I have a table within a Jira form. It has 7 columns which is what is required for doing a single row/entry. I want some more real estate as the table is fixed width and cannot be expanded similar to ...
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I am concatenating three custom fields in my issue automation (firstname first letter, middle initial, lastname) to create an email address to include in a sub-task as part of a new user profile.&nbs...
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Trying to find all the places the JMWE is used in our Jira Service Desk. Need to find where it is being used and upgrade to the Automations for Jira. Thanks
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Is there a way to stop having email replies create new tickets? Every time a user submits an email request and we reply in the email or they reply through email it generates a new ticket for...
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...bsp; {{_parsedData.findings.substringBetween("Resources=[{","}]") }} and I got "Partition=aws, Type=AwsRdsDbCluster, Details={AwsRdsDbCluster={StorageEncrypted=true, ClusterCreateTime=2023-08-2...
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- opsgenie
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Hi, can anyone add some insights what kind of bare minimum infrastructure required to migrate from JSM cloud to JSM data centre variant
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Hello I am trying to find a way to add a smart checklist to subtasks based off the subtasks name. I have tried a few different directions but either a single checklist will show ...
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We are running into intermittent issue where service portal customers are unable to see issues in the service portal for created by me, request participants and organization. It seems like the common...
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Hi, Which are the the minimal permission (only access to to jira service management)? Are these six ones? Browse Projects: This permission allows users to view and access the project...
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Automate a specific form to export all form submissions monthly. I have been asked to automate our form responses monthly. The ask is to export all responses for a specific form to be exported to ...
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I am using Maintenance policies for scheduled holidays and have corresponding alert policies that point to special escalation policies and/or on-call schedules. However, I would like to disable the o...
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