If you click on a my name in the list of tasks to view a list of tasks that I've worked on recently, it only shows me today (Fri) and yesterday ( I worked on 26 tasks in that time). If I click on one of my techs' names next to a task he is assigned, it shows me tasks over the course of the week...he has 18 tasks he worked on. Why didn't it show the other 2 days of tasks I worked on on Tue/Wed? Was it due to the number of tasks?
Is there a field I can use in the filter to show me tasks where I have an activity entry as of a given date? What's the difference between reporter and creator?
Hi @Dean Damitz , so that I can catch up with you can you tell me where exactly you are "clicking"? Maybe a screenshot?
Also...
Creator can be different from Reporter when an Agent (Creator) creates an issue for the Customer (Reporter).
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