Community resources
Community resources
Jira Service Management
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Hello community, I am needing help creating an automation. Context: - I have the following workflow, I need to add a conditional in the automation that allows me to transition from the "TAKING EXAM...
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Hi, I have 60 projects in Jira service management. All of them use the same workflow. If I change the workflow, would it have to change for each and every single project or is there a way to do that...
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Hi, One of our customers recently had a change in their email domain name? They were sent new invites to the new email address and reassigned the service desk customer role to their respective proje...
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We've been using the approval workflow notifications in JSM for some time now with no issues (see 1st print screen for config). When testing using the "Send my a test email" option, ...
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We have a custom field titled "Contact." We can search within the field using a customer's email address, phone number, or name. When we select the desired customer, their name should app...
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Trying to implement Assets Discovery on our company's devices. If I wanted to install and run Assets Discovery Agents on a couple hundred laptops, how would I push that to our devices? Our devices ar...
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Hola buen día! Soy administradora de JIRA, me ha surgido una consulta. Hay un sector de la empresa que está por incorporar el servicio de Jira para su gestión de la demanda, y queremos implementar el...
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Hi. I'm hoping someone can help with this. I've recently created a new team managed project within my company for our Finance team to help them work more effectively/efficiently and give them ...
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Hello, Checking to see if there is a gadget in Jira Cloud compatible to Cycle Time Trend Gadget from Jira Sever/Data Center. If not is there a JQL I can use to get the same results in a D...
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I want to create ServiceNow incident automatically if certain alert conditions are true can I automate this entire process using Alert Action.
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I have created services with dependents. E.g. - Service 1, an application is dependent on Service 2, the server. A change is created on Service 2, the server because we have to bring the server down...
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I have a few JSM projects which require external people to email and these emails are then converted to tickets. Every time a new external member sends an email to one of the JSM projects, they get a...
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We use a Jira customer portal to receive any bug/product feature requests, and want to know if we respond to a ticket, is it possible to respond as a Team such as "Customer Support Team" as opposed t...
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Hi Team, I have some issue in mail process from Approve/Decline from Customer Notifications. Mail is not getting triggered on my Organization mail, but its shows in my request page. Also t...
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Hi I'm trying to create automation what check is e-mail sender exist in jira as customer or not. into jira service management come in e-mail where in description is end user name and e-mail address...
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I have a workflow where there is a approval step like out 5 user 3 approvals the ticket will move to the approved status or next status, If same way I want when their 3 user rejected or delice t...
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Hi, Does anybody come across to search object that contains some text in the name, example name~ test
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Hello community, In the Jira Data Center model, I fill the objects under the Assets schema with Database import. I expect the existing objects to be updated only in the import process after making c...
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I have activated Atlassian Intelligence for my Jira Service Management "Premium" account, but when I select Comments > Summarize option does not appear. What I am missing?
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We need to add a column in the list of related issues in issue details screen- links section and that column value has to be fetched from the customized database table.
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- jira-service-desk
- jira-service-management
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Hi Community, So when we first started using the User profile Jira service management - customer for staff that needed portal access but no access needed to the actual projects it worked well (...
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Hi, How have you solved in Jira cloud following scenario: Customer will send ticket Jira service desk and the technician needs assistance to solve it from outside provider. So they need to contact ...
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any one idea, what exactly gives the result (date ) of cron expression : 0 0 1,16 * * ?
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Hi Team I have some trouble, i can not found this issue below https://ca-pm.atlassian.net/browse/OTC-37 https://ca-pm.atlassian.net/browse/OTC-37 Couldn't have any access, please kindly help allo...
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Hi Atlassian Expert, I'd like to set a mandatory for Feedback Form Jira Service Management because the user was usually not aware of the request form that we share after the ticket status moves to "...
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