{{webResponse.body.id}} body empty

[martin.infanzon]

I have an automatization configured exactly like  https://confluence.atlassian.com/jirakb/automatically-share-a-ticket-with-all-reporters-organizations-1167719942.html, the call to the API returns data without any problem, but when trying to "update the field" it returns a null, I tried many ways but in none of them I can get it to return a value, such as the body of the answer is empty.

how i must do it?

[Marc -Devoteam-]

Hi @martin.infanzon 

Welcome to the community.

Have you already setup organisations in your JSM project and have customers been added to an organisation or organisations?

This is pre-requisite on using this automation, otherwise if there are no organisations the response will be empty.

What is the audit log output of the rule when ran?