Hello
We need to be able to close a request for a certain "custom field" but not trigger the email to the reporter on a portal project.
but still have the normal response email for the other requests
is there an easy way to do that in Jira or Automation /Workflow?
I would use automation for this.
This will require you to disable the normal response email based the default trigger.
Create an automation that looks at the status change.
You a condition to see if the custom field has a value or a specific value and set an action to send an email.
Hi @Troy Edmonds ,
You can create a custom event.
Please have a look at this documentation: https://community.atlassian.com/t5/Jira-Service-Management-articles/Disable-email-notifications-for-a-specific-transition/ba-p/919541
Best regards,
Kris
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.