Email notifications

[Jeremy Tatro]

I have a user that is not receiving email notifications on their issues. I have checked to make sure that her notifications was turned on. I have checked all of her settings in her Gmail account to make sure she is getting notified on emails. I had her create a ticket issue and when I comment back to her by tagging her and even not tagging her, she is not getting the email stating that I commented.   I have tested this with a few other users and they are getting the emails. Even I get the emails stating that I commented on her ticket. Is there any other setting that I am missing?

[Brant Schroeder · Accepted solution]

@Jeremy Tatro Have you had them check their personal notification settings https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/ 

[Jeremy Tatro]

Everything was checked on all sides. The issue came down to her email address was on the suppression list at Atlassian. The issue has since been resolved. 

[Brant Schroeder]

@Jeremy Tatro Can you accept the answer so others can see what the issue was if they are having the same issue.