Community resources
Community resources
Community resources
Jira Service Management
-
We have a service management ticketing JIRA board which has been in use for a few years. The flow for the ticket types has not changed, neither has any permissions on the board. I am an a...
-
We have a Prod and Sandbox environment. Can we create API key specific for Sandbox environment only
-
I have a team-managed service project in a "Cloud Free" licensed Jira instance. It seems that the limit to the number of fields I can create for this project is 50. Is it possible to change this l...
-
I located the JIRA Knowledge Base article on how to retain the comments from a parent ticket when it is Cloned in the hopes that this would actually copy each comment over as a separate comment. "Ho...
-
I am having great difficulty with getting the 'Reply To Customer' function to work within the Service Management section. Currently I have our own Email set up for incoming emails and we have ...
-
Hello, When a month ends, we must write a report where one of the things we analyze is the number of tickets created in relation of a the number of items fabricated. To do so, at the beginning of e...
-
Hi, when creating a form in Jira, can I add a branching logic, similar to Microsoft Forms? I started the form with a option button and depending on the option selected I want to continue the form dif...
-
We have a Project in JSM and I need some Clarification in Request Types . We have a Form in which we need customers to set the Start Date and Due Date. But they should not choose the Previous Date t...
-
Example - Solved: How to include @reporter within a comment inserted... (atlassian.com) I am creating a workflow where i move from in-development to validation and i want to use the following t...
-
Hello! I would like to eneable my Costumers to view others issues. Is that possible? I asked the same question previously, and they said to me to create an organization. Even with this done, it is n...
-
Jira Service Management - Data Center instance How can I configure the portal tiles in the order I chose (not using ascending, descending or popular)? The portal screen will only display 6 portal g...
-
We have been setting up a new service desk customer portal. At the Requests overview page (atlassian.net/servicedesk/customer/user/requests) you are able to filter on Request type. We have 6 a...
-
Some approvers are taking a long time to approve. IT service desk agents can manage this situation, because there delays response will affect ticker SLA
-
We have a requirement in the JSM Project: we are looking for an HTML format landing page to publish the quick reference content in the landing page of JSM. Example- Please find the attachment -
-
Hi, When I'm trying to activate JSM. It is saying Reactivate with "standaard" plan. But I'm not able to see how many users I got billed for. Will it be just the org or site admin? Or all users in th...
-
Hi there, We have prod instance on JSM standard plan. Few items are created and are avaialble over the Service Portal. The way as it works now addresses business demand and company decided to ...
-
First I want to apologize for even asking about this because I should be able to tell of I'm being scammed or not. But, I've been getting emails from am.norply.Atlassian.com-( something to that effec...
- Question
- atl-rvw
-
Hi, I've set an issue security scheme so that only the Reporter and Assignee are able to view an issue. Still a customer is able to view the whole organization's issues. This shoul...
-
Hi All Some colleagues want to prohibit users from storing attachments in jira. The attachment must be stored in the specified path associated with the publishing key, for example, www.test.com/TEST...
- Question
- jira-service-management
-
Hello, for a demo project that I'm developing in my company I'm configurating a customer portal for user's request. In this portal I have some custom fields that shows data from...
-
how can we close all the alerts from opsgenie console in one go, like now i am allowed to only close 1000 alerts at a time. 100000 alerts have been piled up and its diffcult to delete in batch
- Question
- opsgenie
-
Reporting manager already approved , but for us its not showing .
-
How to check available storage in JSM
-
As an Admin for JSM , not able to contact Atlassian team
-
We want to use a change management functionality of JIRA service management but unable to create a project under that. Can anyone please help me on this?
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 10 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Friday | ||
| June 18, 2025 4:57 PM PDT | ||
| June 17, 2025 9:50 AM PDT | ||
| June 17, 2025 8:36 AM PDT |