Community resources
Community resources
Community resources
Jira Service Management
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I selected "Cascading Select Searcher" in Search Template, but it is still not allow to sort the column in Queues. Is it a limitation or configuration issue?
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Hey guys, I have been following the exact instructions shown below in an attempt to have a customer portal that allows customers to report issues without the need to sign up or login in. Followed...
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I have a form included in the Customer Service Portal and I am trying to switch it off temporarily. I went to Project Settings ---> Forms ---> Incident Form [Template] ---> Settings an...
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I need a Filter that allows me to retrieve issue with 2 of the 6 multi-select options but them must be together not separate. Example, Field is Fruit and context is Apple, Banana, Kiwi and Orange. I...
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OpsGenie Integration returns lots of really cool information from job failures, however what the failure/exception was for the failure is not shown. This would be helpful so I can route failure...
- Question
- cloud
- jira-service-management-cloud
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Hello, I was wondering what is the driving factor behind the Article Summary when navigating in the JSM portal Knowledge Base. Basically the text underneath the title of the article. It seems...
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I would like to add a file to a custom field of rich text type through a Jira Service Management portal request.
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We have created a lot of automation rules for our service desk to help manage queues and priorities. This helps our team manage who services our customers. As of November, Atlassian changed th...
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When tickets are created in JSM we have to manually set the organization. I would like to automate this process, but I have two issues. First, our CX team said that adding Organization to a ticket es...
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My Current Requirement is that when a User logs in the customer Portal user should get 2 Options in a drop-down and each of these individual drop-downs should contain 4 options. Now each of these 4 o...
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Hi Team, I've got an OpsGenie Teams Integration with a JSM Project, and have successfully configured Incoming Automation Rules to create alerts given specific conditions (i.e. when a high priority...
- Question
- opsgenie
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Hi, we want to change the ticket status from "blocked/ on hold" to "in progress" for all tickets that belong to a certain component, whenever a new comment is made on these tickets. Below is a scree...
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Our team wants to create automated tests to validate a JSM workflow instead of doing a series of manual tests. What tool(s) does Atlassian use to test JSM?
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Good morning, I am looking for an AQL that retrieve objects depending on its Inboundreferences. I have those custom fields: - Order Template Name (id: 10131) - which shows Te...
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Hi Team, In Enterprise version what is the max limit of issues can be created what is the max user limit what is the comments limit what is the custom fields limit &n...
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We are conducting supplier outreach about the recent Citrix Bleed vulnerability. CISA Releases Guidance for Addressing Citrix NetScaler ADC and Gateway Vulnerability CVE-2023-4966,...
1,231 views 1 0 Deleted user November 15, 2023 -
I am mapping a google form, its connected with trello through form director, when i go to mapping, its only grabbing my first question, not the subsequent 4 questions that follow. How can i get...
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Hi First post here, I hope you can all help. I am setting up a JSM project. The workflow is that a customer creates a ticket, these tickets then have new tickets (issue type called 'Action'...
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Hi, So I am building a service project for our Procurement Team. Within this project, I would ideally like to have 2 issue types; Supplier Contact and Customer Contact. However, when logging into t...
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I'm a total Jira newbie and am trying to get the basics working. In particular, emails sent to support@####.atlassian.net seem to vanish into a black hole. I've add my test domain name as a customer...
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Greetings, amazing support teams! 👋🏻 It’s Derya from Appfire. At Appfire, we’re dedicated to streamlining your workflow to ensure a seamless experience. A vital aspect of this is ...
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We are looking for an app or a tool that allows jira to send automised notification emails which will include attachments from the ticket, so a person can recieve and download the attachment without ...
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I have an idea I would like to implement. I would like to create a way in which external service techs would check-in and out with a timestamp while onsite. In order to do this, I was thinking about ...
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Hello, We use assets to drive the cascading selection in portal, this works very well. But i want to use a form for anonymous users that do not have the drop down option. In schema there is Contact...
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Hi team, We have gone through your GDPR documentation. In that, you mentioned that any identifiable information that specifies a living being falls under Personal Data. So, I have a doubt: is the "a...
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