Community resources
Community resources
Community resources
Jira Service Management
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We are planning to create a subcategory in the portal Thank you
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Hi! I'm trying to create a rule that searches for similar issues in a backlog by a summary or description and then link these tickets. I found that there's such a rule: But it doesn't do anythi...
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How do I set up i the json definition of the object type that its attributes should be inherited ?
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Hi, With the new change in Jira Service Management role definition; i.e.,: Jira Service Management - Customer, and Jira Service Management - Agent. I tried to untick/unselect the JSM - Ag...
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Im using a JIRA 9.6 version and was wondering how could i add the approval process in the workflow? is there anything i need to do first?
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When a service request is created, can I have the corresponding ticket created in a different projec
When a service request is made on portal A, I would like the ticket to be created in project B rather than in project A.
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How we can add a Chart Support Systeam to our Jira Service management in Customer portal in Data Center Version which can support----->Live chat Support,Users to Create Ticket Via Chat ...
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Hi team, I'm trying to set up new SLA logic for my team (with different issue types so SLA will vary depending on the request type). Our current SLA on server is based on the date the ticket is sol...
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Is it possible to have few projects under one release / fixed version ?
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One user getting email with this subject line "sd.admin.outgoing.email.default.subject", how to solve it?
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I've hidden a number of JSM project portals from the Help Center. The problem is, I can still see them when I do a Search from the Help Center. An example follows. Is there anyth...
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I've been asked for an add on that put like a security scheme on comments. It means comments should being seen by only a group of users and not all. There is something like that?
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We have users from different places making tickets. We started seeing some emails not making tickets, and believe it is because they have 2 subdomains. Example: ci.[city].ca.us Our JIRA email han...
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Hi there! Currently we're only using JSM for email requests, and have the inbox for our linked JSM email in each agent's outlook. So when someone emails a request, it goes to our Jira Service Managem...
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Is there a way to convert the Organizations field values in an array value so I can stored in a label field to be displayed in a Jira Software Field as right now Organization is not available in Jira...
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Hello, I've been testing ways to link issue tickets via customer email address. Followed steps here but this has not worked. We have public facing users creating requests for our internal t...
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So my company uses all 3 product Jira Service Management, Jira Software, and Confluence. We seem to paying for licenses for all employees for all three products. JSM Question We have two gr...
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Can anyone give me guidelines on how to disable KB article suggestions when you're using the search bar at the Help Center portal? Is it dependent on the project portals?
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Can we enable access to issues in a certain project for only people who are assigned to that card. They shouldn't be able to view any other cards in the project. How to accomplish this...
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This is regarding this article: https://confluence.atlassian.com/automationkb/how-to-count-the-number-of-times-an-issue-was-reopened-using-automation-for-jira-1183682960.html The auto...
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Hello, We are in the process of migrating from Jira Server to Jira Cloud. In our current organization, customers express their requests for new development on the JSM, a ticket synchronization take...
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Is there a way to force the order for Project Automations to trigger? Backstory: We have built our IT service desk in Jira and we are heavily dependent on Project Automation. Example: New User Cr...
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Hi, I'm working in an integration between OpsGenie and Status Page. The purpose is, when certain alerts are created in OpsGenie, create an incident on the Status Page and update the affected compone...
864 views 4 0 Deleted user September 11, 2023- Question
- integration
- opsgenie
- statuspage
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What's the best way to show customer feature requests in a pie chart on dashboard for specific dates
I'm currently looking for the best way to surface which types of customer feature requests we've received from Jan 1, 2023 - present in a dashboard (pie chart). Background info/context: When a cust...
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Can I have unique pre-built instructions within the description field for each request type in a JSM portal?
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