Community resources
Community resources
Community resources
Jira Service Management
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Scenario: 1. Service desk agent adds a comment to ticket A, and the comment includes a link to ticket B. 2. User is a participant on ticket B. 3. While looking at ticket A in the portal, user clic...
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こんにちは。Jira Service Management Cloud を試用中の者です。 ヘルプセンターの URL 挙動について教えてください。 サイト URL： https://ikedatohka-team-mxx9ajk6.atlassian.net 想定しているヘルプセンターの一覧 URL： https://ikedatohka-team-mxx9ajk6.atlassia...
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Would it be possible to request for a % view on the pie charts for Asset Dashboard? Let the users choose if it shows the count or a percentage? So we show a percentage in the visual, but to put an op...
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Hi everyone, When I got the report of a tickets created in a limited period (december 26th to January 25th) I got every ticket with its reporter ID. I've noticed that there are two kinds of Reporter...
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Hi, for a request type in JSM we use both, a decision maker (dropdown user selection) and decision group (user group). To be able to close the request, I need JSM to check if at least one of t...
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Hi, If I trigger a P1 from the UI, assigning it to myself, my "New Alert" notification rule is triggered(iOS app notif + phone call). If a P1 is escalated, I get a silenced notification from th...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, we have implemented the data manager clients and they run and start the connected jobs and also the cleansing. For the cleansing client we have implemented the parameter "full, but th...
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Hello All, Please guide me how to make one of work type (Issue Type) as default when a Agent clicks on Create Ticket, please see the screen shot.
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Hi Everyone. In JSM, is it possible to move a ticket from one issue type to another when the issue types use different workflows, without manually using the Move action? Can this be achieved throug...
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I want to create either a drop down or automation rule that requires a tier 1 support tech to select the proper tier 2 escalation point (i.e. John Smith in Network Services), when a ticket is escalat...
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I have created a company managed ITSM space in JSM cloud. I am the Org admin and Jira admin. When Customers send an email and include a work item key in the email subject, I want that email to be add...
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When I create an Incident Ticket the Project Key is MHDT-1, after that I will create a Service Request, and the project key will be MHDT-2, in the same Project obviously. My company suggests that the...
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Is it possible to retroactively apply an update to a transition in a workflow? I updated the Resolved transition in a workflow to update the Resolution field to DONE and would like to ...
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Hi, Late last week I start noticing my terraform build was failing every time I was trying to deploy my JSM access role, which was previously working. It's been failing with this error message: ...
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Is there any way for the ticket counter to be independent of Incidents and Service Requests?
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Has anyone successfully been able to implement the use of the JSM Virtual Service Agent (connected to Confluence Knowledge Base) on a Refined Portal?
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Hi Jira experts, we have a service desk team with 25 people. I would like to export these users to a CSV file, that means I must have a 25 lines in this CSV. I didn't find a way to do this. ...
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I'm trying to update assets in Jira Assets with information from Intune via the Data Manager. I'm able to pull data from Intune and set up an import, however the source data contains rows for multip...
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I have Confluence. Added a space with 2 simple pages. Linked this Confluence space to a JSM project's Knowledge Base and making them available in cutomer portal. Next I created a Virt...
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We want to add the virtual service agent (VSA) into our company SaaS. The instructions about adding it to a website (using a widget) don't specify whether it works only for HTML websites, or includes...
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Jira Automation: Convert Intake Request to Story and Route to Correct Team Space based on Form Field
I’m looking for guidance on configuring Jira Automation for the following scenario and would appreciate a full automation rule setup (trigger, conditions, branching, and actions). Scenario: We have...
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I'm looking for a way to integrate JSM and Workday so that when a new hire is entered into Workday, it creates 1 or more JSM tickets for the IT work that needs to be completed. Are there any ap...
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We have configured a custom domain support.acme.com for a Refined site with domain acme.refined.site. We are able to access Refined using support.acme.com. We now would like the acme.refined.sit...
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I'm so completely lost. I signed up to train AI and there are so many parts I don't know what to do. and there isn't anything telling me what part is for what. I was on invisible/Meridian, now I'm at...
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| May 29, 2025 11:41 AM PDT | ||
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| February 19, 2025 5:35 PM PST |