Retroactively Apply Transition Updates

[Joe van Teylingen]

Is it possible to retroactively apply an update to a transition in a workflow?  

I updated the Resolved transition in a workflow to update the Resolution field to DONE and would like to apply that to tickets already in Resolved status.

Thanks!

[John Funk]

Hi Joe,

No, that is not possible. Here's what I do. 

Create a self looping transition on the Done category status (a transition that goes from itself to itself) in the workflow. Then add the rule to set the Resolution field. 

I typically go ahead and restrict that to only Jira Admins (group) can execute the transition. I typically call the transition something like System Update or whatever so I can find it later. 

Update the workflow. 

Then create a filter where project = ABC and statusCategory = Done and Resolution is empty.

Then do a bulk change for the results, and do a Transition during that process and select your new self looping transition. 

That should do it for you. After they are all updated, you can delete the self looping transition if you like. 

[Rohit Utukuri]

Hi @Joe van Teylingen ,

No, you cannot retroactively update the resolution for older work items automatically.

To update the older work items, you can run a JQL query which would list out all of unresolved issue, export them into a CSV file and update the resolutions in the CSV file, import CSV file into Jira. Jira will be able to correlate the work item key and update the resolutions of the older work items. 

[John Funk]

That is a way overcomplicated approach.