When I create an Incident Ticket the Project Key is MHDT-1, after that I will create a Service Request, and the project key will be MHDT-2, in the same Project obviously. My company suggests that the sequential number be independent between Incidents and Service Requests.
Is this possible?
Hi @Victor Manuel Valencia Mejia
Sadly, this is not possible. The Jira key is associated with a work item, not its type. and is one per project.
You will need to create another project to have a different Key.
Regards
I appreciate your answer, Aaron.
Have a nice day!
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