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Is there any way for the ticket counter to be independent of Incidents and Service Requests? I mean

Victor Manuel Valencia Mejia
January 23, 2026

Counter JIRA.pngWhen I create an Incident Ticket the Project Key is MHDT-1, after that I will create a Service Request, and the project key will be MHDT-2, in the same Project obviously. My company suggests that the sequential number be independent between Incidents and Service Requests. 
Is this possible? 

1 answer

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3 votes
Answer accepted
Aaron Pavez _ServiceRocket_
Community Champion
January 23, 2026

Hi @Victor Manuel Valencia Mejia 

Sadly, this is not possible. The Jira key is associated with a work item, not its type. and is one per project.

You will need to create another project to have a different Key.

Regards

 

Victor Manuel Valencia Mejia
January 23, 2026

I appreciate your answer, Aaron. 
Have a nice day!

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