Check if either one of 2 fields is filled before transition

[Harald Heinz]

Hi, for a request type in JSM we use both, a decision maker (dropdown user selection) and decision group (user group). 
To be able to close the request, I need JSM to check if at least one of these fields was filled (= has a person or group selected). How can I best solve this?

Unfortunately, there is no native validator that lets me configure “Field A OR Field B is required” as a combined rule.

BR, Harald

[John Funk · Accepted solution]

Hi Harald,

Haven't seen that question before.  But makes sense. :-)

You might try two different transitions with different names based on the field being validated. Then add a validator to each transition for the appropriate field required. I would even add a transition screen to each transition (same screen) that shows both fields on it in case someone wants to populate both. 

[mruttan]

This is the answer.  I've have used similar functionality multiple times and it works great. 

[Harald Heinz]

Thanks a lot @John Funk !

[John Funk]

You are very welcome!

[Christopher Yen]

Hi @Harald Heinz , If your automation run limits permits you could use a 3rd field to be updated with a value whenever decision maker or group is filled and validate off that.

[Harald Heinz]

Thanks, also a good option which I will probably take as -until now- not many automations are used.