Scenario:
1. Service desk agent adds a comment to ticket A, and the comment includes a link to ticket B.
2. User is a participant on ticket B.
3. While looking at ticket A in the portal, user clicks the link to ticket B.
4. Ticket B fails to load because it's linking to the service desk agent view instead of to the portal view.
How do we make these links open in the portal view?
As far as I can tell, it can be done manually, which means the agent has to open ticket B in the portal, copy the URL from the address bar and paste that into the comment. This seems overly complicated when normally an agent would just type the ticket number directly into the comment and allow Jira to sort it out.
Are there any automated ways to make the link to ticket B open in the customer portal?
