Community resources
Community resources
Community resources
Jira Service Management
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Hi Community, We enabled the Atlassian Intelligence for JSM. But the 'Summarize' feature looks disabled. Can someone please suggest what could be the reason here? Am I missing any obvious setting...
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Hello everyone, I'm trying to automate the onboarding process. I created a custom form for requests for users. After that, I'm trying to set up "Send web request" to send all custom form field...
669 views 1 0 Deleted user October 23, 2023 -
I have created a global automation rule for backup with webhook and using cron job but getting an error or 401 to 404 series error. I have attached screenshot for reference if anyone have configured ...
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Hi i want it so opsgenie doesn't skip log says: RULE[NEW ALERT][CREATE][IMMEDIATE STEP] -> Skipped notifying. User has seen this alert. We cant have this the user should be reminded they need t...
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- opsgenie
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I want to configure workflow transitions in Jira to trigger the update of date fields (start and end). If I change an issue from the to do state to the development state, I want the start date of tha...
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Hi, is there any way to change look at comment area on issue? the comment area was pretty clear in Jira on-prem. Now, when we´re in Cloud, I can´t get use to it. And it is a very messy ...
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Dears, I have filed from single choose (YES/NO) and employee from certain department is allowed to choose it value ( YES or NO ) and if other department choose YES is not allowed and i make de...
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Is there a way to filter the fields included in the request template? The purpose is to assign a person in charge. One request type must be able to have multiple organizations assigned to it throug...
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I would like to filter Request Type. In one project, work must be distributed to multiple organizations within the company. They must be able to assign filtered tasks themselves.
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Hello, In my JSM Data Center instance, i have set up my AD integration to get display givenName as the name of my users. This was done in an attempt to only display the first name of the agents, how...
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Hello experts. I'd like to create a respond alert whenever a high severity incident is created, so I tried below automation: It was able to create alerts to the on-call engineer, however, since ...
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Hello. In jira-servicemanagement, I would like to create a form that accepts submissions from an unspecified number of people. (i.e., not from registered customers, but from anyone with an email ad...
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Can my company receive ISMS-P certification through JSM? The company I work for is seeking ISMS-P certification. Is it possible to pass some items related to service operation with JSM? And due to...
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Hi All, Firstly TIA! I am trying to work out some logic with an automation with our JSM instance. I would like run the following logic: IF project DPKTP AND status <=2 "In Progress...
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Boa tarde, gostaria de saber se tem como diretamente pelo portal do cliente conseguir o cliente fazer a aprovação da demanda sem precisar ir até o email
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Hello my name is Onyekachi and I'm from Nigeria, I'm new here and i really dont know how to go about the company. Please I need someone to guide me through, thank you
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I see the " Community Option"; but No Replies??? You Can see Views; Yet No Replies! Someone Please Tell Me - Your Definition of a Community - Thanks
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Hi guys, i'm testing Jira (for the first time), right now. I would like to create a recurring task (specifically: the daily scrum) when a Sprint is started. I would like that this daily scrump wil...
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We have a requirement such that the notification has to be sent as a mail for the users of Multiple user picker Custom field value on creating that specific issue type. And this has to be covered for...
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Preciso de ajuda para poder acessar os jiras
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Given a list of all possible alert tags (A, B, C, D...) Generate a report that has the top 8 tags, but exclude tag A and tag C
- Question
- opsgenie
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Hello, I have a custom field "Risk Value" which is a Number field. I have created another custom field "Risk Level" which is a Text field. I want to populate values in "Risk Level" whenever a valu...
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Our team has been using automation internally and taking advantage of the {{#issue.comments}} to get a list of all comments via email. This is helpful internally. Now we're looking at an ...
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We'd like to create queue for Changes: We are using an Approver field and assigning multiple groups to the field. The goal would be to create a queue for changes where a particular gro...
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Essentially, we just unwrapped ITSM and I've been trying to find Jira Service desk to install and begin configuring. Based on the old KB articles and outdated steps, am I correct in assuming that JSD...
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