Community resources
Community resources
Community resources
Jira Service Management
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We use several security level with the associated groups. Sometimes, for example during holidays it is needed to add temporary other people to a group. I am looking for an option that members of the ...
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Hello Everyone...I'm new to Jira :D ..currently in my environment there is Jira Service Desk 4.2.2 installed. Does this version part of CVE's impacted from the Oct 23 releases? Security Bullet...
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Dear Team, I am unable to connect to Github Organization Repositories via JIRA. Organization: NCR Corporation
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Hello Team, In a project we have set security level based on the organization custom field. (We have two organizations in the same group). Suppose if an issue is raised for one organization, then th...
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Is it possible to see any vulnerabilities of your assets on the premium cloud version?
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I want to block no one selection in Service Desk. For example our customer's has many branches. When they create an issue they do not choose any branch. After that we can not handle with issue...
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Hello! Jira Service Management has a free plan that gives 3 technical support agents, but in this plan there is a limit on the number of automations performed. I want to increase this limit of autom...
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Is it possible to implement custom payload in the Opsgenie outgoing webbook? e.g. { "message": "alert body", "custom key": "alert Priority", }
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I am trying to create tickets in Service Desk that are from Voice Mail messages created from a Teams Call Queue. It works fine if the VM is left from an internal caller. However, if the call is from ...
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was verified now not
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Issue: Recipients email back to a Jira (...atlassian.net) notification email which is not monitored and so was missed. Background: When a Jira user emails to customer. On the Customer's Outlook, t...
- Question
- bug
- cloud
- issue
- jira-service-management
- +2 more tags...
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Retrieving a value (text) from the ProForma form Currently, Proforma only keeps the ID of the list field in the JSON and returns the associated value when the form is displayed. Therefore, due to ...
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...elease of the virtual agent integration with Microsoft Teams. In the meantime, we recommend keeping an eye on our public cloud roadmap for updates. Atlassian Intelligence Features in Early A...
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Our Customer Support team uses Slack to raise Jira tickets for bugs raised by our customers. As far as I am aware, it’s not possible to use a template in the Description field in Slack to make su...
218 views 0 1 Deleted user October 23, 2023 -
Hi there, I am a little unsure if I am on the right track for a site from scratch when it comes to user provisioning. 300 users of the system, 20 of them will be agents. Do I go into the admin use...
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I have a team managed project under Jira Work Management. Is there a way that the issues created in this project are automatically visible in other team managed projects? And the handlers of the othe...
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Hi there. I have a potential JSM customer that wants to know how Jira Service Management will / can help comply with the NIS2 directive (https://digital-strategy.ec.europa.eu/en/policies/nis2-direct...
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I am setting up a Kanban and was wondering if I could automatically populate a swim lane with incoming tickets from the queue. Specifically, I want a ticket to be submitted to our queue and have an i...
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Basically, we plan to use our email portal as an emergency method of support request, since the portal is sufficient. How/where could I create a rule that all Email submissions automatically get assi...
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Hi, I'm wondering if there's a way to move fields to the top of a Jira ticket, or if there is a way to create an issue action with an accompanying keyboard shortcut? We recently migrated to Jira Cl...
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I have setup an automation to pull approvers from JSM assets based on what is selected. When i select 1 it works but where there are 2 assets it doesnt pull anything. Im sure its to do wi...
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API Keys expiring --- how to fix it?
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Good morning, I'm a bit nervous as I will be conducting my first pricing meting with a client today. I'm not sure what to expect from them or what they'll be expecting from me. Any tips that can be ...
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Hi All, I need to make a change to a notification set up previously by someone else that I believe has been done through the notifications tab on the project settings due to the single users it is s...
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Hello, experts: I don't know if this is the right place, but I can't find a support forum for this. After connecting with Jira Cloud using OAuth3.0, there si some info I can't retrieve unless I fin...
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