Community resources
Community resources
Jira Service Management
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...gile_global_admin_condition=true&flexboards=true&jag=true&jaguser=true o Line: 9 o Column: 265 Environment Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like G...
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Hello! For some reason a line appears in the template even though it is not set. I only experience this with one project. I copied the html and css code of another project into this template (where ...
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I've noticed that I can't search for a user's name to check permissions. The user box keeps loading but doesn't show the dropdown list. Can someone please advise me how to resolve this issue? I ur...
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We are getting the error as "You've reached your monthly limit for one or more products. Automation usage will reset at the start of the next month" under Automation configured rules. All the automat...
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We are looking at setting up some request types that are fully automated and responds to the customer with details pulled from an object. e.g. we have an objectType Online with all of our clou...
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Use JIRA Mobile Application OR use whatsapp to create ticket in JIRA > All customer have direct portal access(open access) using whatsapp > user will scan QR code to fill JIRA field or to share...
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We have a report request, to summarize the count of comments in each month. So I need to get the time of each comment. So I need 1. To get the time of each comment 2. To group the comment and...
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hello Team, we need to send notifications to DL using Automation rules. it's not working but if i add individual email instead of DL it's working. please help me how we...
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...pecifically in relation to what is surfaced INSIDE a Jira ticket that an agent may have open. Use case: It adds little value for the agent to see suggestions from the public user documentation. I...
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Hello! While trying to set up an automation using an advanced compare step, I get the following error: Error while parsing additional fields. Not valid JSON. It seems I can't compare t...
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I've been tasked to create an automation that links newly created tickets within a project (Project key: ITH) of a specific issue type (Service Request with Approvals) to the reporters past onboardin...
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i would like create automatically simple select (200 fields) with csv or file configuration. with csv file, it's easy to upload options in simple select. How do you do for create a lot of simple se...
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I have set up a workflow with an approval step in JSM Cloud and am struggling with configuring the transitions to Approved or Declined to function in the way my stakeholders want. In both the Custom...
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So I'm trying to capture user input from the virtual agent and pass it through as a variable into a web request. the number needed to be input from the user is 32 digits long and it seems it is conve...
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We are moving from PagerDuty to OpsGenie and have a script to do this in PagerDuty. However, OpsGenie API seems lacking in this regard. Essentially we want to build an on-call compensation report for...
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- opsgenie
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Hello I am currently configuring a 'Create issue(s)' post-function in Jira Cloud using the JMWE add-on and am having some trouble setting up a conditional expression that determines the destination ...
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Hello community. I need your collaboration to be able to set up the following automation: - Trigger: Schedule (daily) - Action: Lookup issues - Then: Send a slack msg The conditional would be th...
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We have Jira Service Management and Jira Insight fully setup/configured, I'm just trying to understand what license a users needs to access Insight? Since it's part of the JSM toolset, does the user ...
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Hi, I need help with this. I created a custom template on the client configuration in order to be send when a user create an issue, but I'm note receiving it. Rather I'm receivi...
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Hi, I implemented a restriction in our JSM project to disable commenting on closed tickets as described here: https://confluence.atlassian.com/jirakb/how-to-restrict-jira-service-management-customer...
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"Organizations" = "customfield_10002" (Custom label field.) "Org" = "customfield_10179" I am trying to automate: When the label field "Org" is changed, update the corresponding "Organizat...
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We have enough license & I'm administrator of that project still receiving attached error. Thanks & Regards, Jeya
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Hi, is there a way to filter or create the workload report, only for the open tickets. The default report shows all the ticket per user, even the closed, resolved or cancelled ones. Where can I ed...
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Hello all! I have a question as I've seen some replies for how to create a Jira task for Opsgenie alerts, but I'd like to see if there is a way to automatically open a Jira task after I manually ope...
- Question
- opsgenie
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Atlassian Community Events
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| 18 | |
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| 31m ago | ||
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| Thursday | ||
| August 26, 2025 3:48 PM PDT |