Community resources
Community resources
Community resources
Jira Service Management
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have you a telegram account @theatlassiancommunity ?
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When you try to create a ticket in Jira for our service management project it is defaulting to the issue view screen and not giving users the option to select a request type causing tickets to not go...
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Hey guys, i was asked for a feature that displays some kind of alert if we have this situation: Two or more users accessing the same issue on issue view, if one user (user A) make some edit on iss...
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Hello everyone! Can someone please explain me how to give this JQL result when I understand that it is not possible to give it? Same search in Jira Cloud:
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Some people are experiencing that according to the new way of counting simulator automations, it shows a smaller amount than the previous version. For example, with the previous version we counted 10...
288 views 3 0 Deleted user October 20, 2023 -
Is there any way to change the reporter of a ticket to an email address listed in the issue description? Just to clarify, tickets come in via an outlook mailbox linked to the project. We also work w...
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I contacted the person I met through a job advertisement I saw on social media as a freelancer. They told me about a freelance retype job posting, and I accepted it. They sent me an Atlassian Communi...
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Hello! I've got a pretty simple problem with emailed requests and managed to fix it, but email log still has it "failed". Seems that Jira does not make attempts to create an issue from the same em...
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How to develop a batch job through custom plugin
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In our organisation, one project is of JSM. The team lead now need to migrate to jira Company managed project. Can we migrate? If we migrate from JSM to Jira, what fields, we may loose. Thanks for...
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Our setup is that one approver needed for approval. The request was placed in approval customer waiting status, where an approve/decline decision is expected from the customer. If one of the agents...
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Hi all, So i am importing a bunch of data into jira from a csv, ive managed to get all the fields working except one We have a "system category" field which has a drop so it would be ...
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Hello! How can I get back slack message in Assist for participants? Now partisipats only get message to email Thanks!
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- halp
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I'm currently trying out Jira Service Management on the Free plan. As for the question, I'm trying to connect to our company's Slack (Grid plan), but it's not working. Specifically, I chose to conne...
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Seems our SLA Resolution Conditions are working fine perfectly before however, for this specific ticket, it is not showing:
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Hi, I have a project for onboarding new employees, within this project, I am using a Jira project form to collect the data, and then in with automation, I have tasks being created on this board an...
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I am trying to find a way to build pre set categories within a JSM Business Company Managed Project. I am struggling to do so. When I try to build a new project off of this one it does not keep those...
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The ticket didn't go into the proper status and was flagged out of SLA even though the ticket was resolved. Is it possible to update that?
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Buenas tardes He actualizado el HTML de una de mis plantillas de correo que envío a mis clientes, sin embargo, no es la que toma el proceso al momento de ejecutarse y al cliente le sigue llegando la...
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I'm using an API connection to import requests into Jira. The reported by field is blank because the linked field does not match a user or customer in the system. I created a custom field that...
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Hi there, Is there a way I can set up people can edit their own comments and "Automation for Jira" comments? I have used a manual trigger to put some default text in "Actions" feature but I need the...
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Hello I am new to jira, we have Jira Cloud and planning to migrate it to data center. can you please help me with the documentations or steps.
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Hello everyone! I migrated from a jira server instance to a data center but the avatars and images are not showing and the portal isn't either? Has any of you guys bumped into the same issue? If yes...
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I would like to edit this error message to direct users to the Help portal, is there a way for me to do that?
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Hi, Just wondering if this is possible. I am using a form with a field which has a drop down list. The same field is on multiple lines in a table for the user to select. Is it possible to take the...
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