Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I am trying to setup some automation to raise a change for a clients patching on the 3rd Sunday of each month. Id like the change to be raised on the 3rd Wednesday of each Month so ...
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Hi all, In Jira Service Desk, my Customers can transition issues from the Portal. However, they are unable to do so when they go to the issue view. My org uses Jira both for Service Management and ...
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Rather than showing a complete service request form (in fact any form) I would like to guide the user through the ticket. I am looking at putting key questions on different pages and giving ...
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Hoping someone can help with the following scenario for a user Give the user a list of questions and then provide them with a link to the correct form they need to complete for the particular issue....
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In Upraise, there is a feature to create a 360 assessment form, where self, peers, managers, and subordinates can give scores. When creating the 360 form, if you create a multiple choice question for...
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My laptop seems to have run an update & I am unable to view my Projects? Any assistance would be greatly appreciated. TIA
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I closed any ticket I want to notify the reporter his ticket is closed help me on that.
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I need a script runner code that runs whenever a comment is added to an issue. The script should display the comment size (number of comments) in a custom field.
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We have customers who have several complaints about the portal and I'm trying to discern if delivered functionality allows for flexibility here or if we need to look at third-party apps. 1) Customer...
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Hello Team, How can we create a ticket from one JSM Instance to another JSM instance using Webhooks? Any quick suggestions will be more helpful? Thanks,
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How to set Request Type Automatcially based on the selection Operational Catrgorization field values
Hello Team, We need to automatically set the Request types based on the Cascading field(Operational Categorization) values. Suppose Customer selects In the Cascading field as "Invoice-Power" then t...
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Is the Jira portal utilizing Jira Service Management for its support portal? Additionally, could you provide guidance on how to replicate the design of the Jira support portal as seen on https://supp...
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Hi All, Please advice Jira apps that can allow sets ticket attachments in automated email notifications. Dod someone had an experience on setting it up? We would like to: - ...
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Hi All! I am a Jira admin in Jira, created a connection request. When opening request in Portal, I see one Date format (date/month/year = the one we need), but another Jira user (he is also Jira adm...
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This is my JQL: due <= "0" AND project = GJP AND issuetype in standardIssueTypes() AND status in ("In Review", Pending, Reopened, TODO, "Work in progress") AND labels in ("Default", Learning, Reg...
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Dear Everyone, I have tried to explore some documents but cannot find out the way to use "Asset costom field" in Add condition of Jira Automation. From the option Issue Field Condition is not ...
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I tried this new category today. It's a new request type and linked to the original customer ticket (e.g. incidents) as shown in the screenshot. However, developers cannot edit the fields or be a...
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Hello, I have automations configured to send emails for various reasons. I would like this email to come from our service desk email address. The current setting is automation@mysite.atlassian...
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HI there we have different project types set up, and i am struggling to add certain small things in a certain epic / project which are coming from email. what i want: for examp...
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I use post function and scriptrunner to run groovy script when the issue is closed. Initially the script was used with Jira server, I don't know that when I migrate the code to Jira cloud, how could ...
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Hi Team, We are in process of purchasing license for Jira Service Management(Datacenter) for 50 users. We want to know if those users will be named or concurrent? i.e We can create only 50 users or ...
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Hi, there is a way to add a Open AI service in the data collected from Azure? i used this plugin "Assets - Azure Integrations" but i interested to discover Azure AI services https://confluenc...
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Hi there, I am looking for a way automate a daily report of issues/tasks/cards which have been deployed. For my team, "deployed" is a status AND at the moment a card hits that status a label...
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When working in a plan in Jira, how do I restrict or hide done epics from being selectable as a parent? I also don't see a way to identify if an epic is done when it is in the parent list.
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I do not see a button for user management, all of the other articles are showing that but I'm not seeing anything.
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