Community resources
Community resources
Jira Service Management
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Hi Community, Does anyone have experience creating assets objects and then adding a specific attachment from a JSM ticket as a post action? The general idea is as follows: I ha...
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Is it possible to set resolution options differently for one project? We have both Software Management and Service Management projects in our environment, and I wanted to streamline for our Se...
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Hello, we have the standard plan for JSM and received a notice that we exceeded our limit for executed automation rules for the month of November. I have read that this limitation only applies to glo...
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When we create subtasks for an issue type, there is a "gas gauge" that appears and it reports the % Done based on the number of subtasks. I want to add this field to queues and to reports... I ...
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Newly created issues and updated issues are not reflected in data lake. 1. How much time it will take to reflect the changes in data lake ? 2. deleted records are still exist in data la...
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We are on JSM server version 4.20.12 and we are planning to migrate to the JSM Cloud during Feb mid timeline. Is there any dependency with the JSM server version to take care as part of the Cloud mig...
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Planned Start Date and Planned End Date field are listed as "In 4 days" / "in2 days" / "Tomorrow" in the list view. How do I instead get it to show the full timestamp for both these fields?
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Our HR system sends a request into our email which Jira picks up. We have automation setup to set the Request type and organization but is there a way we can update fields based on the email de...
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Hello. I'm Andrew McDonald and I work for a company that uses Jira for work related tasks. Somehow the following email address: jira@andrew-roy.atlassian.net has been activated in my name. When I am ...
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I'm currently using Notion as a ticket manager and i'd like to know if its possible to migrate all of that to Jira HelpDesk. From logs, users and everything.
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I am ask to implement a validation process before a change requests can be processed (this part is standard). The "Application" the change request will be open on is an object from a Jira Asset obje...
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Hi Team, is there a way for an automation to find latest date from all the issues that are linked in? Goal --> for all the bugs I want to see date when that bug caused an incident. How ...
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Hello Team, How to set an Automation rule such that when a comment is added by agent to require more information from the customer it should automatically move to "Customer follow up" status and whe...
267 views 1 0 Deleted user November 27, 2023 -
Hello, i have project A and B. The issue in A is linked to an issue on B. After the issue on B is moved on DONE there is an automation in B that triggers to delete the link between A and B. ...
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Hello together, we are currently confronted with the following problem: We got one JIRA Project which is connected to one of our e-mail inboxes. The problem is, that the respective e-ma...
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Hi, If someone could help me that would be great, i want to try set up my company so they will be customers and access the help portal only. But when i click on customers and then the person's...
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We all love when issues are closed. One more success to celebrate. One less problem to worry about. That's why watching Opened vs. Closed reports makes everyone happy, regardless if these are softwar...
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Assets Management for Jira: In the control panel I can search by id or "#" but when I implement the service in the tickets my clients only can search by name or other columns but no by di or "#"
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Hey folks, Do you know if it is possible to link a different Jira SM outside the organization to our Opsgenie? Use case: be able to we manage two Jira instances, one is ours the other one is from o...
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- integration
- opsgenie
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Hello everyone! In the JIRA Cloud version I see that it is NOT possible to add screenshots (Copy + Paste) in the comments of the screens that are shared with users, and vice versa either. Is there a...
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Tried to follow this instruction, however, I cant find the public sign up option. Anyone can help? We are on a free plan.
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Hi, Hope someone can help me with this error. I created a script to copy the value of AD Manager field to Approvers field through ScriptRunner. However, I keep on getting some errors... 2023-11-27 ...
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We like to add and edit fields connected to organizations and customers
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Hi Team, I'm trying to create an automation for changing the status automatically to "waiting for approval" if the issue belongs to specific issue type and the approvers field in not empty. ...
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Hi, I can see the default time on my Summary tab as 7 days. Please provide me with the solution and navigation to change it with 180 days.
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