Community resources
Community resources
Community resources
Jira Service Management
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I have a user that would like to get notification emails when the field on the Jira form called "Components" equals CRM. So if it does equal CRM, then send email to user. How can I ach...
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Hi, are the terms of service and SLA definition reported here valid? The article is 2018 dated. Thank you Matteo
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Hi, I've looked at this post How to manage seats for "software license" Assets (Insight) from a year ago, but I'm still struggling a bit. I am basically wanting to associate software, to...
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Hi everyone, I have to configure the SSO login in JSM (we have the Microsoft AD in this company). Is there any way to do it with native functions/features of JSM Cloud or is this possible only using...
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When I scan a QR code generated by Jira's built-in Asset Management tool (the "Assets" tab on Jira Service Management) I'm taken to a web page that is not set up for handheld device screens, and it h...
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I would like to automate a date field to always be the upcoming Thursday. I've tried variations of dayOfWeek and nothing works. Can someone suggest some smartvalues to try. Thank you.
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I want to follow the documentation and explore a demo service project for JSM. However, when I go to view all projects, I do not see Demo service project. It may have been deleted before ...
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Hello, Sometimes we need to forward Excel files or PDF documents to ticket reporters. We always get the message that they cannot open them because they need to log in to Jira. We have an outlook mai...
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Poject settings > Customer notifications > Edit template In html <div class="header"> </div> In css .header { background:url("https://myPicture.png"); } In preview htm...
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I have a new production Jira cloud site with OpsGenie. Each time I try to run the OpsGenie integration to Jira Cloud I'm prompted to install the application in Jira cloud. I then get a message that t...
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- opsgenie
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Hello Everyone, I'm new to Jira. I've created a Jira Automation to send a email to a sprecific group as I change the status of the issue from Pending to In Progress. The email worked but in...
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I see how I can get User Productivity Analytics report emailed to me on a schedule, but it is only for one user at a time. What I would like to do is see % alerts escalated to next user for the ...
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Can anybody tell me how to set the actor of the ScriptRunner postfunction to fast-track an issue so it's clear in the history that the issue automatically moved and the user didn't approve their own ...
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Hi, I'm trying to create a global policy so that when an incident is created within OpsGenie another team should have an alert generated, or be notified in some way. From inve...
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- opsgenie
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...ssue.customfield_10178 != null : true 10177 is a check box 10178 is a text field When I select that value and leave the text field blank, it is not giving a validation error. Is this because of the f...
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Hi, I use Freshdesk. We have the Atlassian JIRA app installed on Freshdesk, this allows me to create a new issue on JIRA or link to an existing issue on JIRA. My question is - Is there an equiv...
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Hello everyone. I hope you doing well today. Can I re-open a form when the criteria are not correct? For example, if someone adds a wrong approver can I re-open the form and ask them to in...
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Hi, I try see reports, Burnup Chartp, Burndown Chartp, sprint review, velocity chaartp, but Jira show a error "Error could not find suitable statistics field with ID 'customfield...
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Hi All, I am trying to configure the SLAs on my request types, and i have made some SLA's but when i go back to the request type it is showing as this am i doing something wrong?
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Hello Atlassian Community, This marks my first discussion in our community, so please bear with me if I've chosen the wrong topic or title. Your patience is much appreciated! 😊 I'm excited...
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I have created a customer portal form which is to be used only by a specific user (i.e. issue reporter). The form will solely be used for entering data. The user doesn't need to view the queue of iss...
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I've successfully established the HubSpot-JIRA connection and aim to generate a JIRA ticket whenever a new ticket is created in HubSpot. However, I'm encountering an issue within the HubSpot workflow...
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S Dear All, I hope this message finds you well. I have a specific inquiry regarding the setup of customer agent queues and tier levels in Jira Service Management. I would greatly appreciate your gu...
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Hi all, First time user of ScriptRunner here. I searched the Community field for similar situation as mine but cannot find one that works for me. Anyway, I got 2 fields that set the priority on -- u...
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