Community resources
Community resources
Community resources
Jira Service Management
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How to build a Dashboard PIE with the amount of payment with breakdown per provider and ability to filter by year? We have a: 1. Field - mount of payment 2. Field - Provider
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Hello, I've set up an automatic system that sends an e-mail to the reporter when a ticket is moved between two projects. I can't get the old ticket number to put in the e-mail. Thank you in advanc...
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When we're adding new customers in Jira Service Management, admins are always getting informed, even there is no approval required. I have tried to configure the user access settings to prevent that...
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Hi , I have a ticket summary: "[Triggered on {host:server1-1.test.io,node_number:test-02}] [Account]" and I would like to follow: 1. host value in host field: I have a custom field named host and...
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REST APIを利用してJira Service Management(Cloud)で課題のステータス変更時に合わせてdescription(説明)の記載内容変更をしたいと考えています。 以下2点の質問があります。 1. 課題のステータス変更時に合わせてdescription(説明)の記載内容変更はできますでしょうか。 descriptionの内容変更をfieldsまたはupdate...
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I have two projects running in JSM (Cloud). I am trying to add new external customers which is working except after going through the account creation steps the portal they get presented with i...
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Hi, Sir. I want to find issues by using comparison operators. The (custom) fields are both numbers, so my JQL is basically like "A(field)" > "B(field)" but it doesn't work. It only works when ...
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When I'm viewing a KB article as a customer on our portal I get the following error at the top of the page Unable to load all page data. Try and reload the page. Then the article is ...
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The Stories or the Tasks created as child issues under the EPICs are not apearing correctly underneath the epics on the timeline? If I add a subtask under a story of Tasks it looks corect in the Tim...
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I activated the Customer Service Management feature and created fields like email address, company, phone number that we want to capture for each of our customers. We use the customer portal and...
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Hallo I have the following problem: the autoresponder service set up on my project automatically generates a new ticket instead of inserting the response into the ticket opened by the customer (who d...
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I am tying to access my DevOps in JSM via the GraphQL api. Specifically I am trying to query the connected services list in Change Management (specifically github) to get a list of services tha...
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Greetings everyone, Thank you in advance for your suggestions. I have a select list (cascading) that triggers a secondary select option. I want to be able to change the secondary selection ...
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Is it possible to open an OpsGenie alert initiated by a DataDog log or DataDog event vs a DataDog monitor threshold? I've tried many different combinations of tags but no luck so far. From the docum...
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Al ir al apartado de Aplicaciones de Jira y seleccionar una aplicación, me aparece la opción de probarla gratis, al seleccionar la opción aparece como "Aplicación solicitada" "Gratis" pero no me da l...
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Hello, I would like to know if in JIRA Service Management, the checklist feature is integrated like in JIRA Cloud, or if it's necessary to download an app within JSM to have the checklist option. Th...
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How does one move a ticket/issues to another project. We deal with several different businesses and a ticket was misguided and went to one business and not the other. How do I fix this?
530 views 3 0 Deleted user November 13, 2023 -
Hi all, how can I set the Issue Type by using customFieldID? Thank you for your time and attention, I wish you a nice and enjoyable day. Kind Regards Mehran
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Hello Team, How can we create a ticket between one JSM Instance to another JSM instance using Webhooks in Jira Cloud? When we create a ticket in one Jira JSM Instance the same must be reflected in ...
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Hello everyone, In our environment, clients can only raise Service Request issues. They are not allowed to create Change ones. Changes are created by our support team as a consequence of clients req...
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I'm trying to automate the process of filling in certain fields on a ticket. Ideally I'd like specific fields on an issue ticket to be populated automatically based on the request type chosen. Additi...
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Hey there! We have a lot of fields in Jira that we don't use. I created a new field scheme, but I can't find where to select or add the fields I want to the scheme. I also don't know how to ap...
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We have an SLA regarding the time to first response which is displayed correctly in the ticket. In addition, we set up an automation to warn our service agents before the SLA expires. However, when s...
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hi, I want to change the title text of the portal group as shown below in picture. I would like to change the text 'What can we help you with?' Is it possible? Regards,
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Hi All, I am trying to setup some automation to raise a change for a clients patching on the 3rd Sunday of each month. Id like the change to be raised on the 3rd Wednesday of each Month so ...
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