Jira Service Management Widget Returning "{"friendlyReason":{"title":"Something went wrong","body":"

[Tucker Kitchengs]

I am trying to configure the JSM widget for my Scroll Sites help center. We have verified that the issue is not on the k15t/scroll sites side. Any advice on next steps? I'm not aware of any method to recreate a widget data key or similar troubleshoot.

 

[Jorge Cammarota]

Good evening, I have had some similar problems before. Check if the widget is correctly configured in Jira Go to the Jira Service Management of the service project:

Project settings → Channels → Widget.

Check:

The channel is enabled.

The domain where the widget is running is included (allowed domains / trusted domains, depending on the version).

Copy the updated Embed snippet (script) again.

If anything is different, update the code in Scroll Sites and test again.

Check CORS/domain and browser blocks The text “Something went wrong” with technicalReason:null is very typical of:

Domain not allowed in the widget; or

Network error blocked by the browser (CORS, mixed HTTPS, etc.).

On the site where the widget is embedded:

Open the site in an incognito tab.

Open the browser DevTools → Network and Console tab.

Reload the page and check for:

Requests to *.atlassian.net or jsmstatic.com failing (status 4xx/5xx).

CORS, mixed content, or script blocking messages in the Console.

If there is a 403/404 error for the widget or JSM URL, it is almost always an unauthorized domain issue.

If this doesn't solve it, show us the error that occurred so we can help you together, my friend.

[Tucker Kitchengs]

Thank you for the detailed response! 

I opened up the dev tools, and sure enough, its failing to load the widget and stating a 404 response. 

I've got scroll sites setup on a scroll.site domain, so i'm surprised its blocking it in any way. How do i go about allowing the domain in the service management project?