Community resources
Community resources
Jira Service Management
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Hi, Initially I was asked to create one common service desk portal for multiple clients with separate links meant specifically for a particular client but now they need separate portal for different...
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Jira Service Management Data Center 5.4.7 A customer raises a request for support via [base-jira-url]/servicedesk portals. Because of the nature of the requests, the customer often desires to inser...
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We have created an event listener that listens to task events like updates, status changes, attachments, etc. and we are processing these events in our code. What is the best practice here, is recom...
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Hi i want to add a custom field "Purchase Order No" on global automation to create linked issue to other issue. What the appropriate smart value need to call the purchase order no custom filed I tr...
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Pulling regular attachments attached directly to an issue is no problem. When parsing comments though, this is how comment attachments are returned by the API: ____ "body"=> {"typ...
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Hi All, We have a process where when an issue is logged by a customer which requires a software patch, we raise a ticket with the developers project and link the two tickets. We are trying to see i...
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I want users to be able to fill in some email addresses(including the reporters' email address)in a request form, submit the ticket and automation to send a form to the email addresses for the users ...
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When my client submits the ticket on Slack, and the ticket gets Autocreated on Jira, I want the Slack channel name on which the Client requested to create ticket to be auto-populated on the Organizat...
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Hello Jira Community, I've recently created a custom IP Address field in Jira Cloud and I'm looking to validate its value across various actions such as creation, editing, assigning, and transitioni...
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Hi, I'm new to Opsgenie. I want to set up our on-call rotation groups so our support desk is able to email Opsgenie to create an alert that will notify a particular group. To take it one step further...
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Bonjour, J'ai un problème avec notre portail JSM, dans le fond je veux mettre des restrictions sur une forme demande (disons les nouveaux arrivés), je veux que juste les personnes des ressourc...
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Hello, I would like to create the following automation: Trigger: - when the status of the associated ticket (which is in a JIra Software) is changed to : "in progress"; "complete" Then - updat...
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Hello, Please find my screenshots and I want to send Internal comment only to the every mentioned user like the JIRA Native functionality Email Notification does. What should be the value ges ...
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We have a process in jira, however, we want that before the one who belongs to the process, make a change of state of the ticket, we need an approval from one of his superiors. How to make a permiss...
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Hi All! I can use some help finding out how I can add dropdown values to an existing drop down field on a Request portal please. I keep clicking around Project Setting but can't seem to come across i...
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https://jira.atlassian.com/browse/ECO-166 This would be good for everyone ! KR, Matt
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How can I create standardized templates and categories for different types of tasks to ensure consistency and structure in the backlog.
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I have a JSM project which has a custom short text field to capture the email address of the external users, they do not have jira accounts and I want to send notifications to those email address in ...
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Hi, Is there any way to pull information about the field marked in yellow. I want to create an automation with smart values to receive a response with a description of the sub-task whether the...
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Good afternoon, Our company is based in Germany, is there any way to make the payments in Euro? and also one more question, how can we be sure that the data is stored in Europe and not elsewhere? &...
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Hi, I have created a dynamic form in "ProForma" Forms for JSM DC. Since the Jira-native fields such as summary and description look a little bit nicer I would like to keep them. ...
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Hello Team, I would like to ask why I am unable to tag or share in a particular project.
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Hello Team, Good day, How can we create a New Custom Series in Reports in Jira cloud. A Custom series which can show Open Issues, Pending Issues etc Any quick suggestions will be more helpful. T...
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I am new to JIRA and am working on setting up forms and automations. I am looking to set an automation to send an email out if a specific answer is selected for a form field. For example: The form ...
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Is it possible to create tickets after the approval process in JSM ? We need a requirement of 2 approvers to approving for the ticket to be created and need to know any others ways for implementing ...
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| Subject | Author | Posted |
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| 27m ago | ||
| yesterday | ||
| August 28, 2025 10:24 PM PDT | ||
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| August 19, 2025 5:31 AM PDT |