Community resources
Community resources
Community resources
Jira Service Management
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There's been a change recently and for some reason all issues and forms are within the area circled in the screenshot. Anybody know how to revert it back so our users don't have to click on that and ...
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If you remove the reporter on a ticket and update with a new person (let's say we remove Bob Smith and update with Tom Jones), is the original reporter (Bob Smith) notified of this change? Thank you!
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Are there any plans to have this available in a team managed project
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Hey Everyone, I am reaching out with a specific requirement in the realm of customer support management. Our aim is to structure and optimize the support process by ensuring all customer inquiries a...
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Hello Atlassian Community, I'm seeking assistance regarding the integration and monitoring of specific types of applications and services within an Atlassian Asset tool. Our current setup does not a...
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With our current ticketing system, if we format the email with the field names it will set the ticket information accordingly. Sample - First Name = First Last Name = Last Product = Product...
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Can anyone tell me if there is a way to give access to one our our Jira Help Desk Project for a specific amount of time? After a user takes a course, we give them 60 days access to our T...
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Hello, I have recently tested the virtual agent and I have a question if you can help me. Is it only able to respond in English? or is it able to respond in more languages? does it depend on the us...
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Team, As a program manager I handle multiple projects at the same time on service management platform and I am onboarding new clients on JIRA for which i need to give them certain access. Co...
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Hi Team, Is there any other ways for viewing the screen in Jira Service Management ? Like colorful and creative ways ? Any Default ways for viewing it and if not what are the other way...
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I would like to import the CSV file from a web address to Jira Assets. As the schedule import feature still not available yet in Jira Assets, I would like to import the CSV from Sharepoint....
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Hi, We have a customer milan@organization.com from the organization XY. When I try to mention him by entering @, I can't insert his first and last name. I only see the organization name. This is a p...
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Good day! Can you help us, where we can find section pay for jira support?
192 views 1 0 Deleted user January 29, 2024 -
Hello, ive recently ran into the problem that i wanna stop billing accounts (jira asset) from being booked once they hit the status closed (asset attribute of billing account). Im achieving ...
377 views 0 1 Deleted user January 29, 2024 -
I upgraded from Jira Service Management 4.20.10 to 5.12.1. The upgrade has automatically added a new field to all my forms called "Groups". What is this field, why has it been automatically added and...
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What are we trying to achieve? We have employee IT equipment stored inside Assets. On each asset/object, you have an attribute stating current employee/owner of that asset. What our Asset managers w...
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We are looking to import all laptops from within our Office365 Azure Active Directory into Jira assets. How can we go about doing this and is there a way to to link the account (our Jira set up is li...
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In Jira server it was possible to create a custom field type Assets readonly objet. How can I create such a custom field in Jira Cloud?
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Hi! Some customers are stating they have not had any emails when there has been a comment on the ticket even if they are a Request Participant. I've checked all Notification settings and cannot see ...
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In Jira Server for the Custom Field Type "Assets Object" it was possible to set "Filter Assign Scope (AQL)". How can I do that in Jira Cloud? And how can I set a Default value for the custom field i...
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Hi all, this week end, we proceed to some jira upgrade (V 9.12.2). so from this time a major Behaviours script is no longer working. After some search, it seems the Insight (now Assets) custom fiel...
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What is the big difference between ATLASSIAN Assist and Jira cloud? Do you think that Jira Cloud is an app for agents, and ATLASSIAN assist is an app for both customers and agents?
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When we have mulitple people copied on a ticket, I have been told that they cannot see the entire thread. Only the person on the "TO" line can see everything. Can we make it possible for ...
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Hello guys, as per my requirement, once main request approved, then Sub-task should be generated automatically in JSM, could you please help me with automation steps ?
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Script: I would like to request changing the "Blocker" priority to be possible only when the due date of the raised request is on the same day or the next day. Otherwise, a notice/warning sho...
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