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User A is unable to view request.

User A is unable to view request.

I have given the 'user A' service desk customer permission in jira. and I have created a request through customer portal in JSM. now that 'user A' is unable to view the request that I have created.

What access I have to give to the 'user A' so that he can view the request that i have created in Portal?

Screenshot (89).png

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Requests are only visible by the author/reporter of the request and everyone with Customer Access to JSM that has been added as "Request Participant".

This can happen as @Nikola Perisic showed in their post or via "Agent View" directly in the field.

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Hello @shivani shirguppi

Have you shared this request with the customer?

Screenshot 2024-01-30 at 12.33.39.png

You should click on "Share" then add this user in here.

Let me know if they still don't have the access.

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