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Jira Service Management
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all my team mates have roles as USER. they do not see the option of OVERRIDE on their shift schedule, but being admin i can see that option. as explained in article - https://support.at...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We'd like to send an email to the component lead when we close a ticket related to that component. I tried several scenarios (Automation, Transition, Notifications schemes), but none of them ...
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How should we announce the availability of customer portal to our internal users? [Onboarding Users]
We are onboarding Jira Service Desk for our internal users to submit IT help tickets and tickets for other work. Our users currently aren't aware of this, is there good documentation or templates Atl...
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I'm having an issue in Jira Service Management where adding fields to a new request type affects all my existing request types. For example, I have 10 different request types like Complaint, Dispu...
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Jira ITSM does auto acknowledgements when a new ticket is created. My company still need to track the SLA for acknowledgements for contractual reasons even if they will be always met. How d...
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I am looking to integrate an IVR solution with my Jira Service Management Data Center Help Desk. Does anyone know how this would be done and/or if there are any IVR solutions that integrate best with...
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Did any limit appear in the displayed (dropdown) values of the field? We have a field which contains approximately 70 dropdown values and now when scrolling the list of values we can see onl...
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When a customer selects no it will be prompted to a box asking for reason of why this is not required. Please can you clarify how I can link this, Thanks Karthi
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welcome mail not received by specific user (dineshchandra.singh@bkt-tires.com). Kindly let us know what is the issue?
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Hello, When I mark an Incident as Major Incident, the label on top of the issue is missing. This works for opsgenie incidents but not for incidents created via portal or with JSM. ...
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Hi I new to JSM and have a requirement which I wasn't able to fulfil. My current workflow with JSM is as follows: 1. User submits an online support form (Wordpress + Contact Form 7) 2. An em...
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Hi Community, Time flies when you’re having fun! We are officially halfway through JSM June. 🙂 In case you missed it, we’re celebrating all things Jira Service Management (JSM) with a series of ex...
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We are an engineering partner for another company and manage their Jira project (development) under our domain (Hinditron). We provide similar services for other clients as well. Howe...
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Hi, When I select my project and then choose 'view all issues', I see a number of filters in the left toolbar under the heading 'standard filters'. Where can I adjust these default filters? Thank y...
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Project A (Jira Software) Project B (Jira Service Management) A Project issue type: a, b, c B Project Field options: a, b, c Although they are different fields, I want to filter i...
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Bonjour, j’aimerais réactiver un membre de l’équipe <email removed> Merci
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We are an engineering partner for another company and manage the Jira project (development) under our domain (Hinditron). We do this for other clients as well. However, for one custom...
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Couldn't seem to find what I am looking for so asking the community. I have a automation task that when a Task is moved it will automatically send a email out to our field technicians. I wa...
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Hi, I'm new to JIRA SM. I've learned how to create forms and attach them to issues and such. However, I'm not sure how to customize values for delivered fields. For example, the "Change Type", "Urg...
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Hi all! Emails coming perfectly. I am using the custom text to detect and hide signature. This is working well for most cases. However one of our larger customers signatures is entirely a table. Due...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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as a novice user, I'm trying to get a summary of issues that were assigned to me anytime, or that I commented. I currently can only query current data. if I was previously assigned a ticket th...
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Good Day I have created my schemas in JSM Assests. First issue i see with the Filterscope for my custom field. My schema for IT Assets looks like: I have used the template for it and in the as...
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I want to see the list of community users that show this, in the past I could find it but now I can't find the link to see who they are.
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An existing queue recently started complaining that "Your project and reporter selection is invalid"
An existing JIRA queue recently started complaining about a search term with the problem being that "Your project and reporter selection is invalid". The reporter being the person who submitted a tic...
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Chamados sendo compartilhados com clientes que não são da organização, mesmo com esse opção de compartilhamento desativada.
Related collections
Atlassian Community Events
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| October 29, 2025 8:42 AM PDT |