Community resources
Community resources
Community resources
Jira Service Management
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We received notification about the Opsgenie account will shut down on July 30, 2024. What does this mean for our organization? Is it mandatory for us to move to the streamline incident UI? W...
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I am writing to inquire about upgrading our current Jira plan to the Premium version. Could you please provide detailed information on the benefits of the Premium version for a firm that has 1-50 emp...
478 views 1 0 Deleted user July 16, 2024 -
Is there a way to implement the following scenario? Suppose I have multiple tickets in various statuses. If 5 of these tickets are moved to the "In Testing" status, I want an automation rule that po...
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Is there a way to change the url that pops up after ticket submission in help portal?
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I've browsed a bunch of articles, but not seeing anything exactly like what I'm trying to do. I have a custom queue called Security Alerts. Alerts come from a dedicated email address. Is there a w...
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Hi, Schema Name: Users&Devices. ObjectType=Users ObjectType=Devices. I created a custom attribute "JIRA Id" and reference to users. Ex: Krishnan object is mapped...
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I've set up an onboarding automation that creates 3 tasks that go into 3 separate projects but show up as linked issues in the parent ticket. We'd like to be able to have any comments that appear in ...
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We want to be able to set up SSO for multiple users from different partners. Our internal team is able to access JSM using SSO. Now we are trying to setup SSO for multiple ...
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Hi everyone, I mistakenly changed the request type batch of all tasks to request in Service Management, and now I want to revert back to the way it was before, e.g. with optimization or incid...
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We manage several integrations that involve other teams at our organization. Many times, a problem will occur that needs to be referred to another team. We've been doing this with email, ...
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- cloud
- opsgenie
- opsgenie-cloud
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We have SSO with Azure AD. The user login with is email and was redirect to Microsoft authentication. This logon the user correctly and can open case without problem. When the user logon directily w...
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Hello everyone, I'm looking to integrate Jira Asset Management with Azure Active Directory (Azure AD) to streamline and automate our asset tracking processes. Our goal is to have user information an...
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Within subtask automation, how can i get the assignee once it has been assigned and then send an email to them?
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Hello, some users (part of my project) are able to see everything inside the project, apart from some reports. I tried adding them as Team Administrators, but they do not see some of the reports from...
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Good morning, I'm making Rest API calls to Atlassian Cloud to get the number of users assigned by each Atlassian product. Even when making the calls using a loop that goes through all the cursors an...
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Hate to resort to the boards, but I've been searching for hours, and it seems I'm overwhelmed by the amount of features/settings. I've recently added a Jira Service Management queue to one o...
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I was trying to connect JSM with Opsgenie as stated here is this article https://confluence.atlassian.com/jirakb/how-to-close-opsgenie-alert-when-corresponding-incident-issue-is-resolved-or-...
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We are using many tags, to make certain type of lists, and there could be hundreds of alerts with different tags and after we finish the task the alert tag would change, is there a way to bulk remove...
- Question
- opsgenie
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Hi Community, I'd like to move 3 assets including created/updated datum and all other attributes from one OLD object-type location to a new one. Is there a way to do it? So far I only could find th...
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In our setup each team has it's own channel for alerts. Sometime each team have multiple channels for different products. team1 - slack channel 1 - integration 1 team2 - slack channel 2a - in...
- Question
- opsgenie
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I need to be the last approver of the ticket is the creator of ticket(reporter). how can I assign the reporter to be approver?
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Hi there, I want to understand the standard version of the Problem Management Workflow in Jira more specifically. But I have some questions where you probably can help me: I do not ...
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Hi there, Is there an automated way of displaying if there is an active indent in the JSM portal so that the users will not create 43474567456 tickets and just know about it? I know there is a st...
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Is it possible getting an email notification when Email Request has been FAILED for any reason?
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Hi, Im the scrum Master and one of my JIRA board is not letting me to close my previous sprint , it gives me a list of issues and says these are not letting to close the sprint, but all the ...
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