How to add organization name in Jira email notification subject

[Noman khan]

We have lots of customers configured as Organizations in Service Desk. Jira sends email notifications in format e.g

[JIRA] (DS-3414) Products add to manual collection not working

I want to update it and add Organization in the prefix like below so the team can filter out their emails and focus on only those customers who are associated with them

[JIRA] [Organization Name Here] (DS-3414) Products add to manual collection not working

[Igor Medeiros - Modus Create]

Hi @Noman khan

Not sure if you were able to find a solution for your case yet, however, I'd like to invite you to check out our app:

Notification Assistant for Jira 

It allows you to build fully customizable templates, and we support the Organization field (and many others) to be used in the subject and the email body.

Feel free to reach out!

[Trudy Claspill]

Hello @Noman khan 

Welcome to the Atlassian community.

Do you fill in the Organization field for each request? If so, you may be able to include that information in the email using the variable

${issue.Organizations.name}

I have not tested that. I am extrapolating from documentation I've found that it might work.

A user could belong to multiple Organizations, so relying just on the Requester information may be unreliable.